Switch off the decoder by pressing the power button, then pull the power adaptor from the power socket.
1. Life up the plastic clip at the bottom of the Ethernet cable, unplug it
2. Unplug the AV cords (yellow, white and red) at the back of the decoder.
The 4 wires will be re-connected to the new decoder, so you are advised to leave the wires in situ.
Take the items below to one of the locations mentioned in the redemption letter for exchange:
2. Remote control
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