Switch off the decoder by pressing the power button, then pull the power adaptor from the power socket.
Step 2 of 3
Press down the plastic clip on the top of the Ethernet cable (1) and unplug it. Then, remove the RF antenna cable (2) (if any) or the HDMI cable (3) or 4 the Mini AV cable and the power adaptor (5) (black) at the back of the decoder. The wires will be re-connected to the new decoder, so you are advised to leave them in situ.
Step 3 of 3
Take the items below to one of the locations mentioned in the redemption letter for exchange: