Service Subscriptions

Key features are:

• Streaming flexibility – now TV offers service with or without a set top box, it’s completely up to you! ​
• Genuine customer choice – subscribers can choose only the channels they want
• Quality family entertainment based on exclusive world-class content
• Benefits from PCCW’s high-quality service ethic.

Now TV offers a variety of local, Asian and international programs including news, financial news, movies, sports, children’s content and infotainment, plus Video On Demand libraries. Click here for the list of channels* on Now TV.
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*The channels that are marked with a “Now TV set top box” icon from the “TV Guide” on the Now Player App are only available on Now TV set top box, as listed below:
• ViuTVsix (ch.96)
• ViuTV (ch. 99)
• Now Video Express (ch. 106)
• MOOV (ch. 168)
• Watch N Learn (ch. 400)
• Netflix (ch. 535)
• Sports Schedule Highlights (ch. 600)
• Adult Channel (ch. 900)
• Adult Channel (ch. 901)
• Adult Channel (ch. 903)

Most non-Chinese standard-definition programs (not channels) carry Chinese subtitles.

Now TV provides channels in Cantonese, Mandarin, and English. Now TV also has foreign language channels including Japanese, Korean, French, and Hindu. They broadcast the latest local news and programs for viewers who care about daily news of their own country.

CURRENT PACK

A. Commencement Date falls on the 1st day of the Billing Cycle
In respect of customers who subscribe to Current Pack(s) and/or any Value Added Service(s); and the Commencement Date for such pack(s) or service(s) falls on the 1st day of the billing cycle, then the first and second months of the Commitment Period for such pack(s), are deemed to start from the Commencement Date and continues up to and including the next bill cut date (even if such period is less than 60 days); and the first month of the Commitment Period for such service(s), is deemed to start from the Commencement Date and continues up to and including the next bill cut date (even if such period is less than 30 days). The monthly subscription charges in respect of the first and second months for such pack(s) and the first month for such service(s) will be charged on a pro-rata basis. Thereafter the Commitment Period continues for the next 4, 10, 16, 22 or 28 calendar months for such pack(s), and 5, 11, 17, 23 or 29 calendar months for such service(s) (depending on whether the Commitment Period is for 6, 12, 18, 24 or 30 months respectively).

B. Commencement Date falls on the 2nd or subsequent day of the Billing Cycle
In respect of customers who subscribe to Current Pack(s) and/or any Value Added Service(s); and the Commencement Date for such pack(s) or service(s) falls on the 2nd or subsequent day of the billing cycle, then the first month of the Commitment Period for such pack(s) and/or service(s) is deemed to start from the Commencement Date and continues up to and including the next bill cut date (even if such period is less than 30 days) and the monthly subscription charges in respect of the first month will be charged on a pro-rata basis. Thereafter the Commitment Period continues for the next 5, 11, 17, 23 or 29 calendar months (depending on whether the Commitment Period is for 6, 12, 18, 24 or 30 months respectively).

Now TV always strives to provide a wide range of subscription choices to suit your personal interest. For more details, please contact our Online Sales Representative via WhatsApp or Live Chat, or call our Sales Hotline 2888 0008 (English)/ 2888 1888 (Chinese) (Press “2”).

Most of Now TV plan have to be agreed a commitment period. As long as you subscribe for any monthly or term plan, the plan selected will be automatically rolled over to next month/term with a month free of charge in between upon expiry.

Yes. For more details, please contact our Online Sales Representative via WhatsApp or Live Chat, or call our Sales Hotline 2888 0008 (English)/ 2888 1888 (Chinese) (Press “2”).

You will be charged $680 per move for one broadband line (including one modem) as a relocation fee. For inquiries, please contact Now TV Customer Service Hotline at 1833 888.

Please click here for details.

Anyone aged 18 years old or above can subscribe to Now TV. For whom residential address that falls within Now TV coverage can install Now TV set top box as an option. There are also bundle offers that provide NETVIGATOR broadband and Now TV to customers in one package. Please contact our Online Sales Representative via WhatsApp or Live Chat, or call our Sales Hotline 2888 0008 (English)/ 2888 1888 (Chinese) (Press “2”) to learn about the latest offer.

You can contact our Online Sales Representative via WhatsApp or Live Chat, or call our Sales Hotline 2888 0008 (English)/ 2888 1888 (Chinese) (Press “2”) to check on coverage.

Yes. We can help you pre-register and will confirm set top box installation arrangements with you as soon as possible.

Yes, you can register first. Our staff will confirm whether your address is within Now TV coverage for set top box and will confirm installation arrangements with you as soon as possible.

Yes.

NETVIGATOR broadband and Now TV service must be subscribed to by the same customer. Members of your family can subscribe to Now TV via a separate broadband line on the same premises.

We recommend registered users to apply for service directly. If you appoint another person to apply on your behalf, your authorized representative will need to be at least 18 years of age, have a direct relationship with you and be able to provide your personal particulars for verification upon request.

Yes. Business NETVIGATOR customers can subscribe to Now TV. For more details, please call our Business Customer Hotline on 10088.

Set top box is optional. By installing the set top box, you can enjoy the benefits of:

• One extra concurrent streams on TV​
  (Namely, you can stream live channels / on-demand programs up to three devices concurrently, including using “Now Player” App/website on your mobile device/computer, using the “Now TV” Smart TV App on a smart TV, and watching on a TV connected to the Now TV set top box.)
• Low latency
• High-quality 4K quality

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For any inquiries relating to special privileges, please contact our Online Sales Representative via WhatsApp or Live Chat, or call our Sales Hotline 2888 0008 (English)/ 2888 1888 (Chinese) (Press “2”).

Yes, you could install Now TV alongside another operator’s service, with no interference between the two. We would provide you with a proprietary set top box for watching Now TV.

Yes, subject to Now TV coverage and technical feasibility. For more details, please call our sales hotline at 2888 1888 (then press 2) or visit a HKT shop, HKT Sales Counter or an authorized agent.

Yes. You can subscribe to channels other than the ones under your current service plan. If you change to another service plan offering the same channels your current plan provides, you would have to pay the remaining amount stated on your current service plan contract.

Please click here for details.

For further termination enquiries, you can call our customer service hotline at 1833 888 or visit PCCW/HKT shops or service centers.

If your subscription to the plan is terminated for whatever reason during the initial period or any successive renewal period, you shall pay us all accrued charges and an amount equivalent to the total monthly charges for the plan for the period from the date of termination to expiry of such initial period or any successive renewal period.

If you can provide us with proof of your new address, we can help you terminate the plan without incurring an early-termination penalty, subject to the terms of the contract signed.