Now TV Terms and Conditions

1. The Now TV services we provide

1.1 We will provide you with a PIN to access your chosen Now TV services set out in the Application for your private domestic viewing and access at the Premises.
1.2 All conditions and warranties relating to our supply of the Now TV services, Equipment, devices and other goods and services implied by law are excluded to such extent permissible by law.
1.3 We shall use reasonable care and skill in providing the Now TV services. However, we cannot promise that the Now TV services will be continuous or fault-free, or, the Equipment or devices we provide will never be faulty.
1.4 We decide the method, technical means and route that we use to provide the Now TV services.
1.5 When you ask for a Now TV service, we decide whether to provide it to you based on:
(a) its availability to or coverage in the areas where you live or where the Now TV services will be installed;
(b) your eligibility for the Now TV services;
(c) you meeting our credit requirements;
(d) whether you owe us any money for any services previously provided to you by us or any other PCCW group companies; and
(e) whether the credit card information provided by you or any third party for payment of the Now TV services is up to date and accurate.
If we decide not to provide the Now TV services to you for any reason described in this clause 1.5, you agree that we can reject your Application for the Now TV services without liability to you.

2. Third Party Services

2.1 Depending on your chosen Now TV services, certain Third Party Services may also be available for access and use by you. You agree to comply with the applicable terms and conditions specified by us and/or the relevant Third Party Providers if you choose to use their Third Party Services.
2.2 In providing access to such Third Party Services, you agree that we are not responsible or liable for:
(a) the act, negligence or omission of such Third Party Providers;
(b) your use of or inability to use, any Third Party Services; and
(c) the transaction or any dispute between you and such Third Party Providers.
2.3 Please note that certain Third Party Services which provide content such as Netflix, adopt classification ratings and/or systems that are different from those applicable to Hong Kong. This may result in content that would have been restricted to those 18 years or above under Hong Kong law, being classified as being suitable for viewers less than 18 years of age. You agree to ensure that no one below the age of 18 views such content. Parents are advised to monitor their children’s viewing of content from Third Party Services to ensure that their children do not view such content if they are less than 18 years of age.

3. On Demand Services

3.1 Terms applicable to On Demand Service Plans Only
3.1.1 In respect of certain On Demand Subscription Video On Demand Services as specified by us from time to time:
(a) you can subscribe to a On Demand Service Plan to view the programmes on such On Demand Subscription Video On Demand Services only if you subscribe to the specified channel or Now TV Pack; and
(b) upon the termination of your subscription to such channel or Now TV Pack (as applicable), your subscription to the relevant On Demand Service Plan shall be automatically terminated at the same time.
3.1.2 You can view the programmes available under your On Demand Service Plan for unlimited number of times during each month.
3.2 Terms applicable to On Demand Pay Per View Services only
3.2.1 You can view your selected On Demand Pay Per View Service programme anytime within the 48 hour period starting from the time you place an order for the viewing of such programme unless your selected On Demand Pay Per View Service programme is part of any entire series, season or part of such series or season purchased by you for viewing, in which case you can view such programme within such period specified at the time of purchase.
3.2.2 You will be charged a separate fee each time you place an order for the viewing of a On Demand Pay Per View Service programme or any On Demand Pay Per View Service series, season or any part of such series or season.
3.2.3 You can purchase Now Dollars which can be used to pay for your viewing of those On Demand Pay Per View Service programmes as specified by us from time to time. You will be billed for the purchase of Now Dollars in your Now TV bill for the month following your purchase.
3.2.4 You have to use Now Dollars to pay for the viewing of those On Demand Pay Per View Service programmes (for which Now Dollars can be used for payment) if you have sufficient unused Now Dollars in your account. If you do not have sufficient Now Dollars, you can pay for your On Demand Pay Per View programme directly through your Now TV bill. You are not permitted to use Now Dollars to make part payment for any On Demand Pay Per View Service programme.
3.2.5 Notwithstanding any provision to the contrary in the Contract, your Now Dollars will be forfeited if your subscription to the Now TV services is terminated for whatever reason.
3.2.6 Unless otherwise specified by us, Now Dollars has a specified validity period depending on its prepaid value. All validity periods start from the date of your purchase. All unused Now Dollars cannot be used after the expiry of its validity period. If you top up your Now Dollars before its validity period expires, its validity period will be extended starting from the date of the top up.
3.2.7 You cannot exchange any unused Now Dollars for cash, nor use them for anything else other than to pay for the viewing of those On Demand Pay Per View Service programmes as specified by us from time to time.
3.2.8 You can place an order to view a On Demand Pay Per View Service programme, through the Now TV television portal, the Now Video Express First application on our Now Player service (for certain On Demand Pay Per View Service programmes only) and nowplayer.now.com on a personal computer (except for AV Pay Per View Service programmes and certain specified On Demand Pay Per View Service programmes) only.
3.3 Terms applicable to Now Video Express First programmes only
3.3.1 If you place an order to view a Now Video Express First programme through:
(a) the Now TV television portal, you may view such programme on the television to which your Now TV set top box is connected, or a personal computer or permitted mobile device to which such set top box has been connected;
(b) nowplayer.now.com (for certain Now Video Express First programmes only) on a personal computer, you may view such programme on the television to which your Now TV set top box is connected, or such personal computer provided that such set top box has been connected to such computer; or
(c) the Now Video Express First application on our Now Player service (for certain Now Video Express First programmes only), you may view such programme on the television to which Now TV set top box is connected, or the permitted mobile device to which such set top box has been connected.
Upon confirmation of your order, you can view your selected Now Video Express First programme on the television to which your Now TV set top box is connected; and any of the devices set out above (“Now Video Express First Connected Device”) depending on where you placed such order. Please refer to nowplayer.now.com for instructions on how to connect such set top box to the device on which you wish to view your Now Video Express First programme. Please note that certain Now Video Express First programmes cannot be viewed on a personal computer or a mobile device.
3.3.2 You can view your selected Now Video Express First programme anytime within the specified viewing period of such programme starting from the time you place an order for the viewing of such programme. During the permitted viewing period, you cannot change the Now Video Express First Connected Device to another device, for the viewing of such programme.
3.4 General Terms applicable to On Demand Services
3.4.1 Please note that your viewing of any programme under any On Demand Service on the eye2 Device will cease immediately if:
(a) your Wi-Fi connection is lost for whatever reason; or
(b) your viewing of the programme on the eye2 Device is interrupted by a call through the eye2 Device.
3.4.2 High definition programmes, AV-On-Demand programmes and the On Demand Pay Per View Service programmes will not be available for viewing through the eye2 Device, eye Home Tablet and the eye Home Smartphone. All On Demand Services are not available for viewing through the eye Home Tablet and eye Home Smartphone.
3.4.3 No refund of any subscription or viewing fees or charges will be made to you under any circumstances (including when any programme is not transmitted or if its transmission is interrupted or incomplete).
3.5 Channel switching cannot be done during the viewing of a programme on any On Demand Service. The transmission of a programme may be interrupted at any time without any prior notice to you.

4. Access and Installation

4.1 You agree to follow any reasonable instructions that we may give you, and to allow us safe access to your Premises for the provision or termination of the Now TV services.
4.2 If you do not own the Premises, you agree to get the owner’s permission for us to access the Premises and install our Equipment. You promise to us that you have such permission.
4.3 You agree that:
(a) installation of the Equipment may not occur due to technical or other reasons beyond our reasonable control;
(b) not more than two connections per modem will be set up by us to the Now TV services;
(c) that you will not use any other hardware in place of the Equipment to access the Now TV services without our written consent; and
(d) that we will not be liable for any loss or damage suffered by you or any other person arising directly or indirectly from our installation activities under this clause 4.

5. Equipment

5.1 You agree to look after our Equipment that we provide to you. We may replace our Equipment at any time. You shall immediately return our Equipment to us at the address that we tell you if you or we end the Contract for the Now TV services. If you do not do so or our Equipment is lost or damaged other than through fair wear and tear, you will have to pay for it to be repaired or replaced.
5.2 We are and shall remain as the owner of our Equipment, you shall not:
(a) remove or tamper with any of our identification marks or labels on our Equipment;
(b) remove or tamper with any components (including software) of our Equipment, avoid or remove any integrated circuit, anti-copying device or protection facility contained in any Equipment;
(c) permit anyone other than us or our contractors to repair or maintain our Equipment;
(d) sell, transfer or part with the possession or control of our Equipment;
(e) connect any Equipment to more than one television set or to any other equipment or device (other than a television set in the Premises); and
(f) use the Equipment for business purposes.
5.3 Our Equipment may be shared by any PCCW group company for providing its services in your Premises.
5.4 For certain devices not provided by us (such as, mobile handsets for mobile services and USB modems for Netvigator Everywhere services), we have no responsibility to provide repair and maintenance services for such devices. Instead, the manufacturers of such devices will provide warranty and maintenance services directly to you.
5.5 If you buy or rent a set top box which proves to be defective under normal use due to defective materials, design and/or workmanship, we shall provide you with such repair or replacement services as specified in the Now TV Service Guide. Notwithstanding the aforesaid, we shall not be responsible for repairing or replacing any set top box damaged as a result of any use that is not authorised under the Contract.
5.6 If any other Equipment (other than the set top box provided by us) proves to be defective under normal use due to defective materials, design and/or workmanship, we will at our option either repair or replace such Equipment.
5.7 We have the right to repossess any Equipment, or terminate or suspend its use, at any time without advance notice for the purposes of compliance with applicable law, regulations, licence conditions, our obligations with third parties or threat of legal action, or if we reasonably believe such repossession, termination or suspension may be required to enable us to comply with the foregoing.
5.8 Upon termination of the rental of or the right to use the Equipment for whatever reason, you agree to promptly return all Equipment to us in good and clean condition, and that we will not be returning any amount prepaid by you for renting or using the Equipment.

6. When we provide the Now TV services

6.1 Your Contract with us starts on the date we approve and accept your application for the Now TV services.

7. Cancellation of Application

If you cancel your Application before the Now TV services installation date, you shall pay the Pre-Activation Cancellation Charge.

8. Security deposit

8.1 At any time, you may need to pay a deposit or a payment upfront before you can receive the Now TV services, Equipment, device or other goods or services provided by us. The amount of such deposit or upfront payment shall be determined by us.
8.2 Our acceptance of any form of deposit or upfront payment from you does not affect any of your responsibilities under the Contract.
8.3 If you or we end the Contract and unless otherwise specified in the Contract, we will return the deposit or upfront payment free of any interest to you less any outstanding Charges you owe us within a reasonable time.

9. Payment

9.1 You agree to pay all Charges, whether you use the Now TV services or someone else does.
9.2 If you use the Now TV services to access a service provided by someone else, and we are charged for such other service, you must pay us for such other service.
9.3 We may issue a monthly bill to you. We will normally bill you upfront (in advance) for the Charges and any Rental Charges for the Equipment. We will bill you later for any usage Charges for certain Now TV services which are billed accordingly to usage (such as pay per view services). If possible, Charges will appear on your next bill, but sometimes Charges may appear on a later bill.
9.4 Our records are sufficient proof that a Charge is payable by you unless they are shown to be incorrect. We may re-issue any bill if there is any error in the bill.
9.5 We will send your bills to the address where the Now TV services are provided or to your specified email address unless otherwise agreed by us. You may also view your bills on your Now TV television portal.
9.6 We will send your first bill shortly after we have provided the Now TV services to you for the first time. After that, we will send bills at regular intervals. However, we may send you a bill at a different time.
9.7 We can bill you through a billing agent or any PCCW group companies.
9.8 You agree to pay the Charges without deduction before the Due Date unless otherwise agreed by us. If you think that the Charges on your bill are incorrect and wish to dispute those Charges, you must tell us within 30 days of the bill date. You must pay all Charges that are not disputed.
9.9 If you do not pay your bill, you shall pay us interest for the overdue amount at an interest rate equal to 2% above the prime lending rate of The Hongkong and Shanghai Banking Corporation Limited until full payment.
9.10 We may also charge you the administrative fee and the relevant bank charges for any direct debit or cheque payments which are returned to us because you do not have enough funds in your account.
9.11 We will generally not suspend or end your subscription to the Now TV services or any Content; or suspend your access to any Third Party Service, for non-payment of your bill until at least 15 days after your payment was due. If however you have failed to pay on time a recent bill or have failed to pay a bill on many occasions, we may end or suspend your access to the Now TV services, Content and/or any Third Party Service earlier than 15 days.
9.12 If you do not pay your bill, we may ask a debt-collection agency to collect the payment on our behalf. If we do so, you will have to pay us an extra amount for breaching the Contract. This will not be more than the reasonable costs we have to pay the agency, who will add the amount to your debt on our behalf (this will depend on the amount you owe us). We may also charge a handling fee, service reconnection fee and/or require a security deposit if your access to the Now TV services is suspended or terminated before payment is made.
9.13 Please note that no credit or refund is available in respect of any time when the Now TV services (or any part thereof), any Content or your access to any Third Party Service, is disrupted or suspended for maintenance or as a result of technical difficulties or a circumstance beyond our reasonable control.
9.14 If you have used or permitted any other person to use or access the Now TV services or Content in breach of sub-clause 10.2(b) or 10.2(c), we reserve the right to charge you:
(a) subscription fees at the full published rates applicable to commercial subscribers for the Now TV services or Content;
(b) liquidated damages at the rate of 2% per month on these subscription fees chargeable at such published rates as referred to in the preceding sub-clause 9.14(a); and
(c) any administrative or service charges; until the cessation of such use or access.
9.15 We shall not be obliged to extend the Commitment Period of your Service Plan (if any) to the Now TV services and/or any Content on a pro-rata basis for the period that your access to the Now TV services and/or any Content was suspended as a result of your failure to make payment of your invoice by its Due Date.

10. Your use of the Now TV services, Content and Third Party Services

10.1 In your use of the Now TV services, Content and Third Party Services, you must always follow the applicable law and the terms of the Contract and any other relevant terms and conditions applicable to such services and content. You agree that the use of the Now TV services, Content and Third Party Services by any other users, whether authorised by you or not, shall be regarded as use of the Now TV services, Content and Third Party Services by you.
10.2 You:
(a) must not, and must not permit any other person to, sell, reproduce, copy, distribute, modify, exploit the Now TV services, Content and/or Third Party Services or reverse engineer any Content consisting of downloadable software;
(b) agree that the Now TV services, Content and Third Party Services are only for your private domestic viewing and access at the Premises and shall not yourself, or permit any other person to, show, play, use, access or view the Now TV services, Content and/or Third Party Services for any public or commercial purposes and/or within any public place or commercial premises and/or on any device in any place outside the Premises;
(c) without limiting sub-clause 10.2(b), shall not charge for use or access to the Now TV services, Content and/or Third Party Services or for access to any premises where the Now TV services, Content and/or Third Party Services are accessed or viewed;
(d) must not, or permit any other person to, or cause the Now TV services or any Content to be transmitted, re-transmitted or broadcast or included in a cable programme service, by any means including the Internet;
(e) without limiting sub-clause 10.2(d), must not (except for connecting to a television set in the Premises) transmit, arrange for or authorise the transmission of any Now TV services, Content and/or Third Party Services, to any device including without limitation any personal computer, television receiver or mobile device or to any place or device outside the Premises;
(f) must not, or permit any other person to, copy, encode, digitize, reformat, compress, intercept, interfere, or tamper with or otherwise manipulate the signals of the Now TV services or Content including output signals of the Equipment in any way and by any means; and
(g) issue, create or sponsor any financial instruments or investment products where the price, return and/or performance of such instrument or product is based on or related to any financial index or information in the Content.
Our authorisation for you to access and receive the Now TV services is conditional upon your strict compliance with each of the above conditions and the other terms and conditions of the Contract.
10.3 You acknowledge and agree that:
(a) it is not our policy to exercise any editorial control over or to edit or amend any Now TV services, Content not produced by us and/or any Third Party Services before they are transmitted or made available to you;
(b) nothing you do on or in relation to the Now TV services, Content, Third Party Services and/or Equipment will transfer any intellectual property rights or licence you to exercise any intellectual property rights;
(c) many channels, programmes and other Content on the Now TV services; and the Third Party Services are provided by third party providers, not by us. Their availability, and the availability of programmes on such channels or Third Party Services, are outside our control;
(d) we and our content providers (including but not limited to HKEX Information Services Limited, its holding companies and/or any subsidiaries of such holding companies) make no representation, promise, warranty, undertaking or guarantee as to the quality, continuity, accuracy or reliability of any particular Content and/or Third Party Services;
(e) you have not relied upon any information or statement to the effect that any particular Content and/or Third Party Services will be made available to you for the whole or part of the term of your subscription to the Now TV services;
(f) we can without liability, vary, replace or withdraw any channels, packs, promotions and programmes (whether advertised or not), including without limitation any channels available in any starter, entry or bonus pack(s) with or without notice to you; and
(g) we can change or reduce the number of hours of broadcast of any channel or any programme on any channel.
10.4 You shall not use any equipment or device that may harm our Network or other customers’ equipment. If you do so, you must disconnect it immediately.
10.5 When you are using the Now TV services at the same time as the NETVIGATOR Broadband service, there will be a reduction in the bandwidth of the NETVIGATOR Broadband service.

11. PINS

11.1 You are responsible for properly using any user IDs, PINs and passwords for the Now TV services, if any, and must take all necessary steps to make sure that you keep these confidential and secure, use them properly and do not make these available to unauthorised people. You agree to tell us immediately if you discover any unauthorised use of the user IDs, PINs and passwords.
11.2 Please note that there may be some Content or Third Party Services which are not suitable for viewing or which must not be viewed or subscribed by or made accessible to minors. In this regard, we will provide you with a PIN to, amongst other things, access such Content and/or Third Party Services. We will not be responsible for any uses of the PIN we provide to you to access the Now TV services (including access to, subscribing and viewing of any Content) and/or any Third Party Services.

12. Ending Your Subscription to the Now TV services

12.1 We can without liability to you, end your subscription to any Now TV service, Now TV Pack or the Contract, by giving you at least 30 days’ advance written notice.
12.2 Once we have provided the Now TV services, you may tell us to end your subscription to any Now TV service, Now TV Pack or the Contract at any time by giving us at least 30 days’ advance written notice. You shall only give such notice to us by completing our termination request form or such other means as required by us from time to time. Unless otherwise specified, the Contract or your subscription to any Now TV service or Now TV Pack shall end only 30 days after our confirmation to you of the same.
12.3 Unless otherwise agreed by us, the Contract automatically ends if the installation of any Equipment does not occur for any reason.
12.4 If within any relevant Commitment Period for any Now TV service or Now TV Pack, you choose to end your subscription to such Now TV service, Now TV Pack or the Contract (other than pursuant to clause 13.2), you will have to pay us all accrued Charges, the Early Termination Charge and any other Cancellation Charges and (where applicable) compensate us for the value of any premium received by you.
12.5 Upon the end of the Contract or your subscription to any Now TV service or Now TV Pack, we may first take off any money that (a) you owe us under such subscription, the Contract or any other contract between us; and (b) you owe any other PCCW group company under any other contract between you and such PCCW group company. Where we provide you with a range of services and you owe us money for some services, we reserve the right to charge you for such services via the bills we send you for your other services, unless there is a genuine dispute between us regarding such services.
12.6 Upon the end of the Contract or your subscription to any Now TV service or Now TV Pack for any reason, we will not be providing any refund of any amount prepaid by you in advance.
12.7 Even if your subscription to any Now TV Pack has ended, we may agree with you to continue to provide you with certain Now TV services and you may retain the Equipment at your Premises to receive such Now TV services.

13. Moving your home

13.1 If you change the installation address for the Now TV services within Hong Kong, we will continue to provide your Now TV services at your new address if there is coverage of the Now TV services at the new address. If you move your home, you shall provide us with sufficient proof that you are residing at the new address. We may also charge you a Moving Charge and any other Charges specified by us in the Application.
13.2 If there is no coverage for the Now TV services at your new installation address, you may choose to end the Contract or your subscription to any Now TV service or Now TV Pack in accordance with clause 12.2. In such event, even if you choose to end the Contract or your subscription to any Now TV service or Now TV Pack before the end of the Commitment Period, we will not charge you the Early Termination Charge. However, unless we tell you otherwise, we may charge you the other Cancellation Charges.

14. Our rights when we provide the Now TV services

14.1 We may need to:
(a) interrupt or suspend the Now TV services or your access to any Third Party Services (for example, for maintenance, repair, testing or upgrade of our Network or Equipment). If we do so, we will restore it as quickly as we can and we have no responsibility to pay you any compensation for any loss resulting from such interruption or suspension;
(b) suspend your access to the Now TV services without notice where you have not (i) subscribed to any pay channel or Now TV Pack with us; and (ii) accessed any Now TV service for a period of no less than three (3) consecutive months; and
(c) modify or withdraw any Now TV service, Now TV Pack and/or any Content; remove, disable or suspend transmission of or access to, any Now TV service, Now TV Pack, Content and/or Third Party Service which we consider in our sole opinion, breaches any applicable law, regulation or regulatory directive or to be otherwise unacceptable.

15. Our responsibility to you when we provide the Now TV services

15.1 We accept responsibility if you are injured or die as a result of our negligence in the provision of the Now TV services. We will not exclude or limit this responsibility.
15.2 We also accept responsibility for loss or damage to your physical property arising from our negligence. We will only pay you up to the Contract Value for this loss or damage.
15.3 In the absence of our negligence or deliberate wrongful act, we and our content providers and their affiliates (including but not limited to HKEX Information Services Limited, its holding companies and/or any subsidiaries of such holding companies), will not be liable to you for:
(a) any damage to or loss of data suffered by you arising from your use of the Now TV services, Equipment, Content and/or Third Party Services;
(b) any claim based in contract, tort, or otherwise for any loss of revenue (whether direct or indirect), loss of profits or any consequential loss whether of an economic nature or not;
(c) any claim relating to any Now TV service and/or any Content supplied, provided, sold or made available by us (or any failure or delay to so supply or continue to supply, provide, sell or make available);
(d) any delay, disruption or suspension of, and/or any failure to provide, the Now TV services, any Content, Equipment and/or access to any Third Party Services which is attributable to an event or circumstance beyond our reasonable control; and
(e) any damage or loss suffered by any third person arising from any installation, de-installation or reconnection of any Equipment carried out by you or with your knowledge and/or consent.
15.4 Except as described in clause 15.1 and to such extent permissible by law, we will not pay you more than the Contract Value in compensation (even if we have been negligent) for all our liabilities under the Contract for the Now TV services, Equipment, devices and any other goods or services supplied or provided.

16. If you breach the Contract

16.1 For serious misuse described in clauses 5.2 and 10.2, we may suspend or end the Contract immediately. Otherwise, if you breach the Contract, we will normally give you an opportunity to put matters right within 15 days after we inform you of such breach before we suspend or end the Contract. However, if you do not do so, we may suspend or end the Contract.
16.2 We may also suspend or restrict your access to the Now TV services, Content and/or any Third Party Services or end the Contract if you breach any other contract you have with us or any of the PCCW group companies and do not put matters right within the time mentioned in such other contract. If we suspend your access to the Now TV services, Content and/or any Third Party Services; or end the Contract, we will tell you what needs to be done before we can restore the Now TV services, Content and/or your access to any Third Party Services.
16.3 If we end the Contract or your subscription for any Now TV service or Now TV Pack within its Commitment Period under clause 16.1, 16.2, 17(c) or 17(d), you will have to make immediate payment of all accrued Charges, the Early Termination Charge and any other Cancellation Charges.
16.4 You agree to indemnify us, our content providers, service providers, sub-contractors, licensors and agents against any action, liability, cost, claim, loss, damage, proceeding and/or expense suffered or incurred by us and them arising from or which is related to:
(a) your use, and any other person’s use of the Now TV services and Third Party Services;
(b) any breach of any term of the Contract by you;
(c) any theft, loss and/or damage caused to the Equipment provided to you on rental or complimentary basis provided that your maximum liability under this sub-clause 16.4(c) is HK$5,000; and
(d) any installation, de-installation or reconnection of any Equipment carried out by you or with your knowledge and/or consent.

17. Our other rights to suspend/end your subscription

Unless otherwise provided for in the Contract, we can limit, end, suspend or restrict your access to any or all the Now TV services, Content and/or any Third Party Services, end the Contract, or end any subscription to any Now TV services or Now TV Pack by giving you at least 15 days’ advance notice (to the extent that it is reasonably practicable to do so) if:
(a) the law requires us to do so;
(b) there is an emergency that affects our ability to provide the Now TV services, Now TV Pack, Content or access to any Third Party Service;
(c) you become bankrupt or insolvent or appear likely to be;
(d) you breach any term of the Contract;
(e) such Now TV services, Now TV Pack, Third Party Service and/or any relevant Content is withdrawn from distribution, discontinued or otherwise becomes unavailable through the Now TV services for whatever reason; and/or access to any Third Party Service is terminated for whatever reason;
(f) we no longer hold the right to distribute such Now TV services, Now TV Pack or Content; or provide access to any Third Party Service;
(g) we fail to obtain, hold, retain or renew any relevant regulatory approvals or if any relevant regulatory approvals are revoked or if it is required by a relevant authority to cease (i) transmission of any such Now TV service, Now TV Pack and/or Content; and/or (ii) providing access to any Third Party Service; or
(h) such Now TV service, Now TV Pack, Content (including any advertising therein) or Third Party Service fails to comply with any regulatory standards, relevant laws or any requirements or orders issued from time to time by a relevant authority.

18. Privacy

18.1 We collect, process, disclose, retain or use your Personal Data in accordance with the Privacy Policy Statement of HKT Group (which can be viewed at https://www.hkt.com/privacy-statement?locale=en)
18.2 If we request Personal Data from you, you may refuse to provide the Personal Data. However, we may decline to provide the Now TV services to you.
18.3 You will, as soon as possible, tell us of any change of address or any other particulars provided to us which may affect our provision of the Now TV services to you.

19. Information Provisioning

You will provide us with the information relating to you or your use of the Now TV services and/or any Third Party Services we reasonably require:
(a) to help us in complying with the applicable law and to report to any Government Agency regarding such compliance; and
(b) to assess whether or not you have complied, are complying and will be able to continue to comply with all obligations under the Contract.

20. Changing the terms

20.1 Sometimes, we will need to unilaterally change the Charges or the terms and conditions of the Now TV services covered by the Contract. We will publish details of all changes online at http://nowtv.now.com/ and these changes shall take effect immediately upon such posting.
20.2 We will also let you know about a price increase at least 14 days before it happens.
20.3 For changes we need to make to meet legal and regulatory requirements, we may not be able to meet the timescale specified in clause 20.2. We will let you know about these changes as soon as we can.
20.4 If you have subscribed to any Now TV Pack and we no longer hold the right to distribute any channel(s) therein, or where any Now TV service(s), Content and/or Third Party Service(s) provided to you under your subscription becomes unavailable for whatever reason, we can discontinue or suspend the transmission of such channel(s), Now TV service(s), Content and/or Third Party Service(s) without any liability to you. In such event, you may in accordance with clause 12.2, terminate your subscription to such Now TV Pack, Now TV service(s), Content and/or Third Party Service(s) if you pay us all accrued Charges, the Early Termination Charge and any other Cancellation Charges. We may at our sole discretion, substitute any channel(s), Now TV service(s), Content and/or Third Party Service(s) with other channel(s), content and/or services.

21. Other things we need to tell you

21.1 You accept that the Contract is personal to you and agree not to transfer it to anyone else, or to try to do so without our prior written consent. However, we may take instructions from a person who we think, with good reason, is acting with your permission.
21.2 We can transfer our rights and obligations under the Contract to any person or entity without your consent. We can also use an agent or subcontractor to perform our responsibilities.
21.3 When we need to contact you, we will use your billing address, e-mail address, mobile or fixed phone number that you provide us for contacting you. If you need to contact us, please use the address on your last bill or any other postal address, e-mail address or phone number we have given to you for that purpose.
21.4 The notice or communication sent by us shall be treated as received by you: (a) 3 days after posting, if sent by letter; (b) at the time of delivery, if delivered in person; (c) immediately upon faxing if sent by fax and the transmission report indicates that the fax transmission was successful; or (d) immediately upon sending the email, SMS or targeted message (which is sent to your Now TV portal “Message Inbox”), if sent by email, SMS or targeted message respectively.
21.5 The Contract is governed by the laws of Hong Kong and you agree to submit to the exclusive jurisdiction of the Hong Kong courts.
21.6 At the end of your subscription to any Now TV service or Now TV Pack, or the existing Contract, if (a) we are unable to contact you; (b) you do not contact us; or (c) you are undecided as to whether to renew your subscription or the existing Contract, you agree that we shall, subject to clause 21.7, continue to provide the Now TV services (at the prevailing monthly rate published from time to time on our website http://nowtv.now.com/) and the value added services under such subscription or the existing Contract (at the rates payable for the preceding Commitment Period unless otherwise specified by us); on the terms of such subscription or the existing Contract; on a month to month basis until you end such subscription or the existing Contract by giving us at least 30 days’ advance written notice (or any other period we specify in the Application).
21.7 Unless we tell you otherwise, all the free gifts, free products, free viewing, free services, waivers, discount or rebate offered by us during the duration of the existing Contract shall not be offered by us during the monthly periods mentioned in clause 21.6.
21.8 Clause 21.6 shall not apply to the subscription of services which does not have a Commitment Period such as pay per view services on the Now TV services.
21.9 Please note that certain channels on the Now TV services cannot be received on Lamma Island and a different set top box will be required to receive the Now TV services on Lamma Island. You can refer to the applicable Now TV Services Menus for selection of channels which can be received on Lamma Island.
21.10 If any term or condition of the Contract becomes or is declared illegal, invalid or unenforceable for any reason, such term or condition shall be divisible from the Contract and shall be deemed to be deleted from the Contract.
21.11 If the Now TV Service Guide, these Now TV Terms and Conditions, the Now TV Services Menus and the Application conflict with each other, the inconsistency will be resolved in the descending order of preference set out in this clause. The English versions of these Now TV Terms and Conditions, the Now TV Service Guide, the Application and Now TV Services Menus shall prevail over their Chinese versions.

22. Special meanings

In the Contract:
Application means a written application and, where expressly allowed by us, a non-written application made by you to us requesting the provision of the relevant Now TV services to you. For clarity, the term Application includes the Service Plan for the relevant Now TV service or Now TV Pack.
AV-On-Demand means the adult content services on the On Demand Services which include without limitation the AV Pay Per View Services and AV SVOD Services; and are restricted to viewers of 18 years or above.
AV Pay Per View Service means any adult content pay per view service on the On Demand Services for which you have to pay a separate charge (and not a monthly subscription fee) for each viewing of a programme on such service; and which is restricted to viewers of 18 years or above.
AV SVOD Service means any adult content video on demand service on the On Demand Services for which you have to pay a monthly subscription charge (and not a per program or per exhibition fee) to view the programmes on such service during your subscription period to such service; and which is restricted to viewers of 18 years or above.
Cancellation Charge means the cancellation charge for the Now TV services, Now TV Pack(s), Equipment and any other devices provided by us as set out in the Application.
Charges means the charges and fees (including the Rental Charges) payable by you to us in respect of (i) the provision of the Now TV services, Equipment, devices or any other goods or services by us and as specified by us in these Now TV Terms and Conditions, Now TV Service Guide, the Application and the Now TV Services Menus (as amended by us from time to time); (ii) the Third Party Services; and (iii) services for which you have authorised us to bill you through your invoices for the Now TV services.
Commencement Date means the date that the Now TV services are made available to you at your Premises.
Commitment Period means the Commitment Period for the Now TV services as specified by us in the Application or Now TV Service Guide.
Content means any data, information, images, graphics, video or audio content, applications, downloadable files or other multimedia content that can be accessed using the Now TV services.
Contract means the contract between you and us in respect of the Now TV services provided by us to you which is made up of these Now TV Terms and Conditions, the Now TV Service Guide, the Application and the Now TV Services Menus, as amended by us from time to time.
Contract Value means in relation to (a) a Service Plan (with a Commitment Period) subscribed by you, the total Charges for the Commitment Period payable by you to us under the Contract; or (b) a Service Plan (without a Commitment Period) subscribed by you, the total Charges paid by you to us for the period from the Commencement Date to the date immediately preceding any incident giving rise to your claim.
Due Date means the date specified by us in the relevant invoice for the payment of the Charges, or if no such date is specified, the date which is 20 days from the date of the invoice.
Early Termination Charge means in relation to any Now TV service, Content, Now TV Pack or Third Party Service, the early termination charge comprising the total monthly Charges payable by you under your subscription for such Now TV service, Content, Now TV Pack or Third Party Service from the date of termination of your subscription up to the expiry of its Commitment Period (unless otherwise specified by us in the Application).
Equipment includes without limitation the Now TV set top box, remote control handset, power supply unit and/or cable for use of the set top box and all other equipment specified on the Now TV Service Provisioning Equipment Delivery Note provided by us and/or our affiliates to make available the Now TV services to you.
eye2 Device means the eye2 device (including the home Wi-Fi enabled device, lithium polymer rechargeable battery, charging dock (if applicable) and AC-DC power adaptor) provided by us, for access to the eye2 Communication Package subscribed by you.
eye Home Smartphone means eye Home Smartphone (including eye Home Smartphone with cordless handset and AC-DC power adaptor) for access to the eye Home Smartphone Package provided by us.
eye Home Tablet means the eye Home Tablet (including the home Wi-Fi enabled device, lithium polymer rechargeable battery, charging dock (if applicable) and AC-DC power adaptor) provided by us, for access to the eye Home Tablet Communication Package subscribed by you.
Government Agency means any government or governmental, semi-governmental, administrative, fiscal or judicial body, department, commission, authority, tribunal, agency or entity in any part of the world and includes the Communications Authority of Hong Kong.
Hong Kong means the Hong Kong Special Administrative Region of the People’s Republic of China.
Licence means a licence issued by a Government Agency to us from time to time authorising us to provide the Now TV services.
Moving Charge means the Charge as specified by us in the Application or the Now TV Service Guide that we charge you for the relocation of the Now TV services in accordance with clause 13.1.
Network means the telecommunications network owned or operated by us in accordance with our Licence including all facilities and associated equipment used in, or in connection with, that network.
Now Dollars means the credits which you can purchase from us to pay for the viewing of those On Demand Pay Per View Service programmes as specified by us from time to time.
Now TV Pack means a pack or bundle of any Now TV services.
Now TV services means the television programme services and other services you are authorised to access from time to time on our television service, Now TV.
Now TV Service Guide means the Now TV Service Guide provided to you by us and as amended by us from time to time.
Now TV Services Menu means each Now TV services menu which sets out the Charges for the Now TV services in relation to each Service Plan, as amended by us from time to time.
On Demand Pay Per View Service means any pay per view service on the On Demand Services for which you have to pay a separate charge (and not a monthly subscription fee) for the viewing of a programme, an entire series, season or part of such series or season on such service.

On Demand Service Plan means any Service Plan for any On Demand Subscription Video on Demand Service.
On Demand Services means the On Demand Subscription Video On Demand Services, On Demand Pay Per View Services, all video on demand services provided by us on a free of charge basis on the Now TV services, and includes without limitation those services currently named Now Video Express First and AV-On-Demand.
On Demand Subscription Video On Demand Service means any video on demand service on the On Demand Services for which you have to pay a monthly subscription charge (and not a per programme or per exhibition fee) to view the programmes on such service during your subscription period to such service.
Other Charges means those Charges which are identified as “Other Charges” in the Application.
Personal Data has the same meaning given to it in the Personal Data (Privacy) Ordinance (Chapter 486, the Laws of Hong Kong).
PIN means a personal identification number issued by us to you for your access to the Now TV services.
Pre-Activation Cancellation Charge means the Charges specified by us in the Application for the cancellation of the relevant Application in accordance with clause 7.
Premises mean the place where the Now TV services are installed and used from time to time.
Rental Charges means the periodical Charges payable by you to us in respect of the Equipment and as specified by us in the Application or the Now TV Service Guide.
Service Plan means any of our service plans (whether for a Commitment Period or otherwise) for the Now TV services chosen by you and set out in the Application or chosen by you through the Now TV television portal.
Third Party Provider means the third party provider of any Third Party Service.
Third Party Service means any information, service or content which is available for your access and use through the Now TV services and/or the Now TV set top box provided by us; including without limitation the Netflix service.
We or us mean PCCW Media Limited.
You means the customer who subscribes to the Now TV services and as specified in the Application.

(Last Update: 19 October 2022)

Now H1 Smart Box Terms of Use

You are advised to read the following terms and conditions carefully. By installing the Now H1 Smart Box (“H1 Box”), allowing the installation of the H1 Box to commence, and/or using the H1 Box, you are agreeing to be bound by the terms and conditions set out in these Now H1 Smart Box Terms of Use (“Terms of Use”).

If you do not agree to the terms and conditions set out in these Terms of Use, do not install the H1 Box and/or use the H1 Box Services. If you purchase (and not rent) an H1 Box and you do not agree to the terms and conditions set out in these Terms of Use, subject to our Return Policy (if any), you may be eligible for a refund by returning your H1 Box to us or to our authorised sellers from whom you purchased your H1 Box.

1. The H1 Box
1.1. If the H1 Box purchased by you proves to be defective under normal use due to defective materials, design and/or workmanship, we shall provide you with a one-year manufacturer’s hardware warranty from the date of purchase of your H1 Box, provided that you present us with the original proof of purchase and return the defective H1 Box to our authorised service centres. In such event, we shall either repair your H1 Box or provide you with another H1 Box (excluding accessories such as adaptor, remote control, HMDI cable etc.). You may contact our customer service representatives for further details in respect of the warranty service.
1.2. If the H1 Box rented by you from us proves to be defective under normal use due to defective materials, design and/or workmanship, we shall provide such repair and/or replacement services for the H1 Box as set out in your Contract for the Now TV services.
1.3. Notwithstanding any other provision in these Terms of Use, we shall not be responsible for repairing or replacing any H1 Box as a result of any use that is in breach of or not authorised under these Terms of Use.
1.4. We will not provide warranty, repair or replacement services:
(i) for consumable parts that are designed to diminish over time, or defects caused by normal wear and tear or otherwise due to the normal ageing of the H1 Box;
(ii) for cosmetic damage, including but not limited to scratches, dents and broken plastic on ports or damage caused by use with another product or ancillary or peripheral equipment;
(iii) for damage caused by accident, abuse, misuse, neglect, contact with liquids, fire, earthquake, act of God or other external cause;
(iv) for damage caused by using the H1 Box outside or not in compliance with our published guidelines, user manual or guide or our reasonable instructions;
(v) for damage caused by any service, repair or maintenance performed by anyone who is not authorised by us;
(vi) if the System Software and/or H1 Box have been modified without our written permission;
(vii) if any product identification mark (including the serial number) has been removed or defaced from the H1 Box;
(viii) if we reasonably believe that H1 Box is stolen property and you are unable to prove in any way that you are the owner of the H1 Box (such as by presenting the proof of purchase); and/or
(ix) for any interoperability or compatibility issues that may arise when products, software, options or configurations not supported by us are used.

2. The Apps
2.1. Subject to your compliance with these Terms of Use and your payment of any applicable fees payable to us and/or our affiliates, we hereby grant to you a non-exclusive and non-transferable limited licence for you to store, run and use the Pre-installed Apps and Authorised Apps on your H1 Box strictly in accordance with the terms herein and the software licence for such apps (if any) but not further or otherwise.
2.2. We may without liability and with or without notice to you:
(a) update the Pre-installed Apps and Authorised Apps; and/or add, block the use of or remove certain Authorised Apps from time to time in our sole discretion, including but not limited to adding, changing or removing functionalities and features, and changing the user interface or the manner in which you are able to access or use the Apps, the H1 Box Services and/or Content;
(b) limit, change, remove, discontinue, block, disable, restrict or suspend your access to any App, H1 Box Service and/or Content without notice where:
(i) we are of the opinion that such action is appropriate as a result of your use of such App, H1 Box Service and/or Content;
(ii) you breach any of these Terms of Use;
(iii) such App, H1 Box Service and/or Content breaches any applicable law, regulation or regulatory directive, poses a security risk to our and our affiliates’ networks and/or servers, infringes any third party rights, or is otherwise unacceptable as determined by us in our sole discretion;
(iv) we no longer hold the right to distribute or to provide access to such App, H1 Box Service and/or Content; or
(v) we fail to obtain, hold, retain or renew any relevant regulatory approvals or if any relevant regulatory approvals are revoked or if we are required by a relevant authority to cease provision of any App, H1 Box Service and/or Content; and
(c) impose limits on the use of or access to certain features or parts of any Apps, H1 Box Services and/or Content.

3. Services accessed through the H1 Box
3.1. Now TV services accessed through the H1 Box.
(a) The Now TV Terms and Conditions shall apply to your use of the Now TV services accessed through the H1 Box.
3.2. H1 Box services (“H1 Box Services”)
(a) Use of the H1 Box Services requires the maintenance of the H1 Box system software. You will be required to update the H1 Box system software from time to time in order to use the H1 Box Services;
(b) Use of the H1 Box Services requires the maintenance of the System Software. You will be required to update the System Software from time to time in order to use the H1 Box Services;
(c) Use of the H1 Box Services requires your acceptance of Google’s terms of use and/or terms and conditions (collectively, “Google’s Terms of Use”) via the H1 Box before its installation; and you hereby authorise our technicians or field staff to accept Google’s Terms of Use through the H1 Box on behalf of you or anyone authorised by you during installation of the H1 Box at your Premises.
(d) You may only use the H1 Box Services in Hong Kong;
(e) Certain H1 Box Services such as those accessed through certain apps are not provided by us, and any use of such services will be strictly at your own risk; and you agree to comply with the applicable terms and conditions specified by us and/or the relevant third-party providers if you choose to use these services. We make no representation about, and we do not endorse or control the content, performance, quality or reliability of any third-party providers’ services you may access directly or indirectly from time to time using the H1 Box.
(f) You acknowledge that the streaming quality of content accessed through the H1 Box depends on factors not under our control, such as the sufficiency of bandwidth, the strength of your Wi-Fi signal and the specifications and settings of your devices.
(g) You will not be able to use the H1 Box to view Now TV 4K content if:
(i) the installation address of your H1 Box does not have HKT fibre network coverage;
(ii) the devices to which you connect the H1 Box does not have the necessary specifications to support viewing of 4K content (Please refer to nowtv.now.com/support/ or contact us for the latest information);
(iii) the channels or programmes to which you subscribe to are not available in 4K versions; or
(iv) you do not subscribe to our 4K connection service.

4. Restrictions on the Use of the Apps, H1 Box Services and Content
4.1. In your use of the Apps, the H1 Box Services and/or Content, you must always follow and comply with applicable law and these Terms of Use and any other relevant terms and conditions applicable to such apps, services and content. You agree that the use of the Apps, the H1 Box Services and/or Content by any other users, whether authorised by you or not, shall be regarded as use of the Apps, the H1 Box Services and/or Content by you.
4.2. You:
(a) must not, and must not permit any other person to, sell, reproduce, copy, distribute, modify, exploit the Apps, the H1 Box Services, Content and/or System Software; and/or reverse engineer any Apps, Content, H1 Box, and/or System Software;
(b) agree that the Apps, H1 Box Services, H1 Box and Content are only for your private domestic usage, viewing and access at the Premises and shall not yourself, or permit any other person to, show, play, use, access or view the H1 Box Services and/or Content for any public or commercial purposes and/or within any public place or commercial premises and/or on any device in any place outside the Premises;
(c) without limiting sub-clause 4.2(b), shall not charge for use or access to the H1 Box Services, H1 Box, Apps and/or Content or for access to any premises where the H1 Box Services and/or Content are accessed or viewed;
(d) must not, or permit any other person to, or cause the H1 Box Services or any Content to be transmitted, re-transmitted or broadcast or included in a cable programme service, by any means including the Internet;
(e) without limiting sub-clause 4.2(d), must not (except for connecting to a television set in the Premises) transmit, arrange for or authorise the transmission of any H1 Box Services and/or Content, to any device including without limitation any personal computer, television receiver or mobile device or to any device outside the Premises;
(f) must not, or permit any other person to, copy, encode, digitise, reformat, compress, intercept, interfere, or tamper with or otherwise manipulate the signals of the H1 Box Services, H1 Box or Content including output signals of the H1 Box in any way and by any means;
(g) must not issue, create or sponsor any financial instruments or investment products where the price, return and/or performance of such instrument or product is based on or related to any financial index or information in the H1 Box Services or Content;
(h) must not hack or deface any part of the Apps, the H1 Box Services and/or Content;
(i) must not access or use the Apps, H1 Box Services, H1 Box, the Content and/or the System Software for any unlawful purpose or any purpose not expressly authorised by these Terms of Use;
(j) must not remove any copyright, trademark, or other proprietary rights notices contained in the Apps, H1 Box, the H1 Box Services and/or Content;
(k) copy and/or frame any part of the Apps, the H1 Box, H1 Box Services and/or Content without our prior written authorisation;
(l) must not use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine,” or in any way reproduce, disrupt or circumvent the navigational structure or presentation of the Apps, H1 Box Services, H1 Box and/or Content;
(m) must not hack, break into, or attempt to hack or break into, in any manner the Apps, H1 Box Services, H1 Box and/or any data areas on our server(s) or that of any third parties;
(n) must not download, copy, store, rip, distribute, share or re-direct any Content from the H1 Box Service,s H1 Box and/or the Apps in any way or through any media unless otherwise expressly authorised by us;
(o) must not incorporate any software, application or other materials that contain any virus, malicious code, time bomb, Trojan horse, or other harmful or disruptive component in the Apps, the H1 Box Services, H1 Box System Software and/or H1 Box;
(p) forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the H1 Box Services;
(q) interfere with or disrupt the H1 Box Services or servers or networks connected to the H1 Box Services; and
(r) disclose your login details and password (if any) or permit other persons to use your login details and password to access the H1 Box Services. Our authorisation for you to use the H1 Box and H1 Box Services, and to access the Apps and Content through the H1 Box, is conditional upon your strict compliance with each of these Terms of Use; and the Now TV Terms and Conditions (if you subscribe to the Now TV services).
4.3. To the extent you download, upload, access or otherwise transmit any Customer Content, you represent and warrant that
(a) you own all rights in, or have authorisation or are otherwise legally permitted to download, upload or otherwise access and transmit such content using the H1 Box and that such material is not indecent, obscene, defamatory, unlawful, harassing, threatening, libelous, violent, vulgar, invasive of another’s privacy, hateful; racially or ethnically offensive or otherwise objectionable;
(b) you shall not infringe any third party’s intellectual property rights (including without limitation posting, transmitting, accessing or uploading content that you do not own or have permission to post, transmit, access or upload);
(c) you shall not post, transmit, access or upload personal, private or confidential information belonging to others, including but not limited to phone numbers, addresses, banking information, photos or videos taken without the subject’s permission;
(d) you shall not impersonate or misrepresent yourself as another person or entity or otherwise misrepresent your affiliation with a person or entity;
(e) you shall not post or transmit spam, including but not limited to unsolicited or unauthorised advertising, promotional materials or informational announcements; and
(f) you shall not plan or engage in any illegal activity.
4.4. You acknowledge and agree that:
(a) it is not our policy to exercise any editorial control over or to edit or amend any Apps, the H1 Box Services and/or Content before they are used by or transmitted to you;
(b) nothing you do on or in relation to the Apps, H1 Box Services, Content and/or H1 Box, will transfer any intellectual property rights or licence you to exercise any intellectual property rights; and
(c) we can vary, replace or withdraw any content, material, applications, services and/or promotions (whether advertised or not); with or without notice and without liability to you.
4.5. When you are using the H1 Box Services at the same time as your broadband service, there may be a reduction in the bandwidth of such broadband service.

5. Disclaimer of Warranties
5.1. All conditions and warranties relating to our supply of or making available the Apps, the H1 Box Services, Content and the H1 Box implied by law, are excluded to the fullest extent permitted by law.
5.2. You expressly agree that your use of, or inability to use, the Apps, the H1 Box Services, Content and the H1 Box, is at your sole risk. The Apps, H1 Box Services, Content and the H1 Box are provided “as is” and “as available” for your use, without warranties of any kind, express or implied, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We make no representation, promise, warranty, undertaking or guarantee:
(a) as to the quality or continued availability of any App, H1 Box Service and/or Content;
(b) that the Apps, H1 Box Services, Content and/or H1 Box will meet your requirements;
(c) that defects in any System Software will be corrected or the System Software will be compatible or work with any software, applications or services;
(d) that your access to and use of any Apps, H1 Box Services, Content and/or the H1 Box will be uninterrupted, continuous or error-free, free of viruses, malicious code or other harmful components or otherwise secure; and
(e) that installation or presence of, any App or System Software in the H1 Box, or any H1 Box Services and/or Content, will not affect the availability or usability of other software, applications, content and/or services.
5.3. You acknowledge that you have not relied upon any information or statement to the effect that any particular App, H1 Box Service and/or Content will be made available to you for any fixed period of time.
5.4. You agree that we are not responsible or liable for:
(a) the act, negligence or omission of any third-party providers of any Apps, H1 Box Services and/or Content;
(b) your use of or inability to use, any Apps, H1 Box Services and/or Content; and
(c) any transaction or dispute between you and any third-party providers of any Apps, H1 Box Services and/or Content; and
(d) any loss of data and/or files stored in your H1 Box; and we are not obliged to return your data and/or files which remain in the H1 Box after it is returned to us.
5.5. You are solely responsible for making back-up copies of and removing, your data and files stored in the H1 Box; before such returning the same to us.
5.6. To the extent permitted by law, we, our directors, officers, employees, affiliates, agents, contractors, content providers and licensors shall in no event, be liable for any direct, indirect, incidental, punitive, special or consequential damages or losses arising from your use of (or inability to use) the Apps, H1 Box Services, Content and the H1 Box and/or for any claim based in contract, tort, or otherwise related to such use or (inability to use); including but not limited to any errors or omissions in any Apps, H1 Box Services and/or Content, or any loss or damage of any kind incurred as a result of the use of any Apps, H1 Box Services, H1 Box and/or Content, even if advised of their possibility.

6. Indemnity
You agree to indemnify us, our directors, officers, employees, affiliates, agents, contractors, content providers and licensors against any action, liability, cost, claim, loss, damage, proceeding and/or expense suffered or incurred by us and/or them arising from, in connection with or which is related to:
(a) your use, and any other person’s use of the Apps, H1 Box Services, Content and/or the H1 Box;
(b) any breach of these Terms of Use by you;
(c) any theft, loss and/or damage caused to the H1 Box provided to you on rental or complimentary basis provided that your maximum liability under this sub-clause (c) is HK$1,500; and
(d) if you rented a H1 Box from us, any installation, de-installation or reconnection of any H1 Box carried out by you or with your knowledge and/or consent.

7. PINS
7.1. You are responsible for properly using any user IDs, PINs and passwords for the H1 Box Services, if any, and must take all necessary steps to make sure that you keep these confidential and secure, use them properly and do not make these available to unauthorised persons.
7.2. Please note that there may be some H1 Box Services and Content which are not suitable for viewing or which must not be viewed or made accessible to minors. In this regard, you should use your best efforts (including through the use of a PIN) to, amongst other things, control access to such H1 Box Services and/or Content. We will not be responsible for any uses of the PIN we provide to you to access the H1 Box Services (including access to, subscribing to and/or viewing of any Content.)

8. Termination
8.1. If you breach any provisions of these Terms of Use and/or the Now TV Terms and Conditions, we may at our sole discretion, with or without notice to you, suspend or terminate your use of the H1 Box, H1 Box Services, Content and/or the Apps.

9. Privacy
9.1. The personal data and other information (collectively, “Data”) that you provided as a result of or in connection with the H1 Box are collected, used and retained by the relevant service provider(s) of the Services (which shall mean the H1 Box, H1 Box Services, Content and the Apps), being one or more of the members of the Group (being, HKT Limited and PCCW Limited and their respective subsidiaries, affiliates and associated companies), including but not limited to Hong Kong Telecommunications (HKT) Limited, CSL Mobile Limited, PCCW Media Limited, MOOV (Hong Kong) Limited, PCCW OTT (Hong Kong) Limited, eSmarthealth Limited, HKT Education Limited, Club HKT Limited, HKT CSP Limited, HKT Payment Limited, HKT Financial Services (IA) Limited, The Club Travel Services Limited, Club Services (HKT) Limited and HKT Flexi Limited (as the case maybe), in accordance with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong), other applicable laws, rules and regulations relating to data privacy and the Privacy Statement of the HKT Group (www.hkt.com/legal/privacy.html) and of the PCCW Group (www.pccw.com/legal/privacy.html) (collectively, the “Privacy Statement”). The applicable terms and conditions of the H1 Box, the Privacy Statement, and this Personal Information Collection Statement all apply to and govern our collection, use and disclosure of your Data.
9.2. The Data may be used or maintained by and/or disclosed, at all times to the extent permitted under applicable laws, rules, regulations and licence requirements, to affiliates and/or related companies of the Group, their respective agents (including debt collection agents) and business partners, and/or applicable regulatory bodies or governmental authorities for purposes in connection with the Services, including without limitation processing your application, providing the Services to you, enabling your access and retrieval of account information in relation to the Services, and complying with applicable laws, rules, regulations and licence requirements. HKT Limited is a company incorporated in the Cayman Islands with limited liability.
9.3. Enquiry or requests for access/ correct the Data held by us can be made at any time writing to the HKT Group’s Privacy Compliance Officer (HKT Group: GPO Box 9896 or via email to: privacy@pccw.com).

10. General
10.1. If we make changes to these Terms of Use, we will publish details of all changes online at http://nowtv.now.com/ and these changes shall take effect 30 days after such posting.
10.2. For changes we need to make to meet legal and regulatory requirements, we may not be able to meet the timescale specified in sub-clause 10.1. We will let you know about these changes as soon as we can.
10.3. When we need to contact you, we will use your billing address, e-mail address, mobile or fixed phone number if provided by you to us. If you need to contact us, please use the address on your last bill (if any) or any other postal address, e-mail address or phone number we have given to you for that purpose.
10.4. The notice or communication sent by us shall be treated as received by you: (a) 3 days after posting, if sent by letter; (b) at the time of delivery, if delivered in person; (c) immediately upon faxing if sent by fax and the transmission report indicates that the fax transmission was successful; or (d) immediately upon sending the email, SMS or targeted message (which is sent to your Now TV portal “Message Inbox”), if sent by email, SMS or targeted message respectively.
10.5. These Terms of Use are governed by the laws of Hong Kong and you agree to submit to the exclusive jurisdiction of the Hong Kong courts.
10.6. If any term or condition of these Terms of Use becomes or is declared illegal, invalid or unenforceable for any reason, such term or condition shall be divisible and shall be deemed to be deleted from these Terms of Use.
10.7. If you purchased the H1 Box but do not subscribe to the Now TV services, these Terms of Use constitute the entire agreement between you and us. If you purchased or rented the H1 Box and subscribe to the Now TV services, these Terms of Use shall apply to your use of the H1 Box in addition to the terms and conditions of your Contract for the Now TV services; and together they shall constitute the entire agreement between you and us. In the event of any inconsistency between these Terms of Use and your Contract, these Terms of Use shall prevail to the extent of such inconsistency.
10.8. Our failure to enforce any rights or provisions under these Terms of Use shall not constitute a waiver of such or any other provision.
10.9. We shall not be liable or responsible for any failure to fulfil any of our obligations due to causes beyond our reasonable control.
10.10. We can transfer our rights and obligations under these Terms of Use to any person or entity without your consent. We can also use an agent or subcontractor to perform our responsibilities.
10.11. You agree to provide us with the information relating to you or your use of the H1 Box Services and/or the H1 Box we reasonably require:
(a) to help us in complying with applicable law, regulations and codes of practice; and to report to any governmental or regulatory authority regarding such compliance; and
(b) to assess whether or not you have complied, are complying and will be able to continue to comply with all obligations under these Terms of Use.
10.12. The English version of these Terms of Use shall prevail over its Chinese version (if any) which is provided for reference purposes only.

11. Special meanings
In these Terms of Use:

H1 Box includes without limitation the H1 Box, adaptor, remote control handset and/or HDMI cable supplied by us for use of the H1 Box.

H1 Box Content means any data, information, images, graphics, video and/or audio content, applications, downloadable files or other multimedia content that can be accessed using the H1 Box Services, excluding the Customer Content.

H1 Box Services means all services which you may access through the H1 Box including without limitation the services accessed through the Apps; but excluding the Now TV services.

Apps mean the Pre-installed Apps and the Authorised Apps.

Authorised App means an application which is made available to you via our app store (when available) for download and installation in the H1 Box.

Content means (i) the H1 Box Content; and/or (ii) any data, information, images, graphics, video and/or audio content, applications, downloadable files or other multimedia content which you access through the use of any application (excluding any Pre-installed App) downloaded into the H1 Box, and view by using the Media Manager application in the H1 Box.

Contract means the contract between you and us in respect of the use of the Now TV services which is made up of: (i) the Now TV Terms and Conditions (as amended by us from time to time), (ii) the Now TV Service Guide, (iii) your application for the Now TV services and (iv) the Now TV Services Menus.

Customer Content means any data, information, images, graphics, video and/or audio content, applications, downloadable files or other multimedia content which you access by connecting a compatible USB drive or hard disk drive to the H1 Box.

Hong Kong means the Hong Kong Special Administrative Region of the People’s Republic of China.

Now TV services means the television programme services and other services you are authorised to access from time to time on our television service, Now TV.

Personal Data has the same meaning given to it in the Personal Data (Privacy) Ordinance (Chapter 486, the Laws of Hong Kong).

PIN means a personal identification number issued by us to you for your access to the H1 Box Services.

Pre-installed App means an application that has been downloaded and installed by us in the H1 Box before your rental or purchase of the H1 Box.

Premises mean the place where the H1 Box is installed and used from time to time.

System Software means the launcher software, media platforms, software, programmes and/or applications in the H1 Box which are required for the provision of the H1 Box Services, which have been preloaded and preinstalled by us or on our behalf, in the H1 Box.

We or us mean PCCW Media Limited.

You means the customer who purchases or rents the H1 Box.

Now One 4K UHD All-in-One Set Top Box Terms of Use

You are advised to read the following terms and conditions carefully. By installing the Now One 4K UHD All-in-One Set Top Box (“Now One Box”), allowing the installation of the Now One Box to commence, and/or using the Now One Box, you are agreeing to be bound by the terms and conditions set out in these Now One 4K UHD All-in-One Set Top Box Terms of Use (“Terms of Use”).

If you do not agree to the terms and conditions set out in these Terms of Use, do not install the Now One Box and/or use the Now One Box Services. If you purchase (and not rent) a Now One Box and you do not agree to the terms and conditions set out in these Terms of Use, subject to our Return Policy (if any), you may be eligible for a refund by returning your Now One Box to us or to our authorised sellers from whom you purchased your Now One Box.

1. The Now One Box

1.1 If the Now One Box purchased by you proves to be defective under normal use due to defective materials, design and/or workmanship, we shall provide you with a one year hardware warranty from the date of purchase of your Now One Box, provided that you present the original proof of purchase. You may contact our customer service representatives for further details in respect of the warranty service.
1.2 If the Now One Box rented by you from us proves to be defective under normal use due to defective materials, design and/or workmanship, we shall provide such repair and/or replacement services for the Now One Box as set out in your Contract for the Now TV services.
1.3 Notwithstanding any other provision in these Terms of Use, we shall not be responsible for repairing or replacing any Now One Box as a result of any use that is in breach of or not authorised under these Terms of Use.
1.4 We will not provide warranty, repair or replacement services:
(i) for consumable parts that are designed to diminish over time, or to defects caused by normal wear and tear or otherwise due to the normal ageing of the Now One Box;
(ii) for cosmetic damage, including but not limited to scratches, dents and broken plastic on ports;
(iii) for damage caused by accident, abuse, misuse, fire, earthquake or other external cause;
(iv) for damage caused by using the Now One Box outside our published guidelines or our reasonable instructions;
(v) for damage caused by any service, repair or maintenance performed by anyone who is not authorised by us;
(vi) if the System Software and/or Now One Box have been modified without our written permission;
(vii) if any product identification mark (including the serial number) has been removed or defaced from the Now One Box; or
(viii) if we reasonably believe that Now One Box is a stolen property product and you are unable to prove in any way that you are the owner of the Now One Box (such as by presenting the proof of purchase).

2. The Apps

2.1 Subject to your compliance with these Terms of Use and your payment of any applicable fees payable to us and/or our affiliates, we hereby grant to you a non-exclusive and non-transferable limited licence for you to store, run and use the Pre-installed Apps and Authorised Apps on your Now One Box strictly in accordance with the terms herein and the software licence for such apps (if any) but not further or otherwise.
2.2 We may without liability and with or without notice to you:
(a) update the Pre-installed Apps and Authorised Apps; and/or add, block the use of or remove certain Authorised Apps from time to time in our sole discretion, including but not limited to adding, changing or removing functionalities and features, and changing the user interface or the manner in which you are able to access or use the Apps, the Now One Box Services and/or Content;
(b) limit, change, remove, discontinue, block, disable, restrict or suspend your access to any App, Now One Box Service and/or Content without notice where:
(i) we are of the opinion that such action is appropriate as a result of your use of such App, Now One Box Service and/or Content;
(ii) you breach any of these Terms of Use;
(iii) such App, Now One Box Service and/or Content breaches any applicable law, regulation or regulatory directive, poses a security risk to our and our affiliates’ networks and/or servers, infringes any third party rights, or is otherwise unacceptable as determined by us in our sole discretion;
(iv) we no longer hold the right to distribute or to provide access to such App, Now One Box Service and/or Content; or
(v) we fail to obtain, hold, retain or renew any relevant regulatory approvals or if any relevant regulatory approvals are revoked or if we are required by a relevant authority to cease provision of any App, Now One Box Service and/or Content; and
(c) impose limits on the use of or access to certain features or parts of any Apps, Now One Box Services and/or Content.

3. Services accessed through the Now One Box

4. Restrictions on the Use of the Apps, Now One Box Services and Content

4.1 In your use of the Apps, the Now One Box Services and/or Content, you must always follow and comply with applicable law and these Terms of Use and any other relevant terms and conditions applicable to such apps, services and content. You agree that the use of the Apps, the Now One Box Services and/or Content by any other users, whether authorised by you or not, shall be regarded as use of the Apps, the Now One Box Services and/or Content by you.
4.2 You:
(a) must not, and must not permit any other person to, sell, reproduce, copy, distribute, modify, exploit the Apps, the Now One Box Services, Content and/or System Software; and/or reverse engineer any Apps, Content and/or System Software;
(b) agree that the Apps, Now One Box Services and Content are only for your private domestic usage, viewing and access at the Premises and shall not yourself, or permit any other person to, show, play, use, access or view the Now One Box Services and/or Content for any public or commercial purposes and/or within any public place or commercial premises and/or on any device in any place outside the Premises;
(c) without limiting sub-clause 4.2(b), shall not charge for use or access to the Now One Box Services, Apps and/or Content or for access to any premises where the Now One Box Services and/or Content are accessed or viewed;
(d) must not, or permit any other person to, or cause the Now One Box Services or any Content to be transmitted, re-transmitted or broadcast or included in a cable programme service, by any means including the Internet;
(e) without limiting sub-clause 4.2(d), must not (except for connecting to a television set in the Premises) transmit, arrange for or authorise the transmission of any Now One Box Services and/or Content, to any device including without limitation any personal computer, television receiver or mobile device or to any device outside the Premises;
(f) must not, or permit any other person to, copy, encode, digitise, reformat, compress, intercept, interfere, or tamper with or otherwise manipulate the signals of the Now One Box Services or Content including output signals of the Now One Box in any way and by any means;
(g) must not issue, create or sponsor any financial instruments or investment products where the price, return and/or performance of such instrument or product is based on or related to any financial index or information in the Now One Box Services or Content;
(h) must not hack or deface any part of the Apps, the Now One Box Services and/or Content;
(i) must not access or use the Apps, Now One Box Services, the Content and/or the System Software for any unlawful purpose or any purpose not expressly authorised by these Terms of Use;
(j) must not remove any copyright, trademark, or other proprietary rights notices contained in the Apps, Now One Box, the Now One Box Services and/or Content;
(k) copy and/or frame any part of the Apps, the Now One Box Services and/or Content without our prior written authorisation;
(l) must not use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine,” or in any way reproduce, disrupt or circumvent the navigational structure or presentation of the Apps, Now One Box Services and/or Content;
(m) must not hack, break into, or attempt to hack or break into, in any manner the Apps, Now One Box Services and/or any data areas on our server(s) or that of any third parties;
(n) must not download, copy, store, rip, distribute, share or re-direct any Content from the Now One Box Services and/or the Apps in any way or through any media unless otherwise expressly authorised by us;
(o) must not incorporate any software, application or other materials that contain any virus, malicious code, time bomb, Trojan horse, or other harmful or disruptive component in the Apps, the Now One Box Services, System Software and/or Now One Box;
(p) forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the Now One Box Services;
(q) interfere with or disrupt the Now One Box Services or servers or networks connected to the Now One Box Services; and
(r) disclose your login details and password (if any) or permit other persons to use your login details and password to access the Now One Box Services. Our authorisation for you to use the Now One Box and Now One Box Services, and to access the Apps and Content through the Now One Box, is conditional upon your strict compliance with each of these Terms of Use; and the Now TV Terms and Conditions (if you subscribe to the Now TV services).
4.3 To the extent you download, upload, access or otherwise transmit any Customer Content, you represent and warrant that:(a) you own all rights in, or have authorisation or are otherwise legally permitted to download, upload or otherwise access and transmit such content using the Now One Box and that such material is not indecent, obscene, defamatory, unlawful, harassing, threatening, libelous, violent, vulgar, invasive of another’s privacy, hateful; racially or ethnically offensive or otherwise objectionable;
(b) you shall not infringe any third party’s intellectual property rights (including without limitation posting, transmitting, accessing or uploading content that you do not own or have permission to post, transmit, access or upload);
(c) you shall not post, transmit, access or upload personal, private or confidential information belonging to others, including but not limited to phone numbers, addresses, banking information, photos or videos taken without the subject’s permission;
(d) you shall not impersonate or misrepresent yourself as another person or entity or otherwise misrepresent your affiliation with a person or entity;
(e) you shall not post or transmit spam, including but not limited to unsolicited or unauthorised advertising, promotional materials or informational announcements; and
(f) you shall not plan or engage in any illegal activity.
4.4 You acknowledge and agree that:
(a) it is not our policy to exercise any editorial control over or to edit or amend any Apps, the Now One Box Services and/or Content before they are used by or transmitted to you;
(b) nothing you do on or in relation to the Apps, Now One Box Services, Content and/or Now One Box, will transfer any intellectual property rights or licence you to exercise any intellectual property rights; and
(c) we can vary, replace or withdraw any content, material, applications, services and/or promotions (whether advertised or not); with or without notice and without liability to you.
4.5 When you are using the Now One Box Services at the same time as the NETVIGATOR Broadband service, there may be a reduction in the bandwidth of the NETVIGATOR Broadband service.

5. Disclaimer of Warranties

7. PINS

7.1 You are responsible for properly using any user IDs, PINs and passwords for the Now One Box Services, if any, and must take all necessary steps to make sure that you keep these confidential and secure, use them properly and do not make these available to unauthorised persons.
7.2 Please note that there may be some Now One Box Services and Content which are not suitable for viewing or which must not be viewed or made accessible to minors. In this regard, you should use your best efforts (including through the use of a PIN) to, amongst other things, control access to such Now One Box Services and/or Content. We will not be responsible for any uses of the PIN we provide to you to access the Now One Box Services (including access to, subscribing to and/or viewing of any Content).

8.1 If you breach any provisions of these Terms of Use and/or the Now TV Terms and Conditions, we may at our sole discretion, with or without notice to you, suspend or terminate your use of the Now One Box, Now One Box Services, Content and/or the Apps.

9.1 We collect, process, disclose, retain or use your Personal Data in accordance with the PCCW Privacy Policy Statement which is published on www.pccw.com/legal/privacy.html.
9.2 If we request Personal Data from you, you may refuse to provide the Personal Data. However, we may decline to provide the Now One Box and/or Now One Box Services to you.
9.3 You will, as soon as possible, tell us of any change of address or any other particulars provided to us which may affect our provision of the Now One Box Services to you.

10.1 If we make changes to these Terms of Use, we will publish details of all changes online at http://nowtv.now.com/ and these changes shall take effect 30 days after such posting.
10.2 For changes we need to make to meet legal and regulatory requirements, we may not be able to meet the timescale specified in sub-clause 10.1. We will let you know about these changes as soon as we can.
10.3 When we need to contact you, we will use your billing address, e-mail address, mobile or fixed phone number if provided by you to us. If you need to contact us, please use the address on your last bill (if any) or any other postal address, e-mail address or phone number we have given to you for that purpose.
10.4 The notice or communication sent by us shall be treated as received by you: (a) 3 days after posting, if sent by letter; (b) at the time of delivery, if delivered in person; (c) immediately upon faxing if sent by fax and the transmission report indicates that the fax transmission was successful; or (d) immediately upon sending the email, SMS or targeted message (which is sent to your Now TV portal “Message Inbox”), if sent by email, SMS or targeted message respectively.
10.5 These Terms of Use are governed by the laws of Hong Kong and you agree to submit to the exclusive jurisdiction of the Hong Kong courts.
10.6 If any term or condition of these Terms of Use becomes or is declared illegal, invalid or unenforceable for any reason, such term or condition shall be divisible and shall be deemed to be deleted from these Terms of Use.
10.7 If you purchased the Now One Box but do not subscribe to the Now TV services, these Terms of Use constitute the entire agreement between you and us. If you purchased or rented the Now One Box and subscribe to the Now TV services, these Terms of Use shall apply to your use of the Now One Box in addition to the terms and conditions of your Contract for the Now TV services; and together they shall constitute the entire agreement between you and us. In the event of any inconsistency between these Terms of Use and your Contract, these Terms of Use shall prevail to the extent of such inconsistency.
10.8 Our failure to enforce any rights or provisions under these Terms of Use shall not constitute a waiver of such or any other provision.
10.9 We shall not be liable or responsible for any failure to fulfil any of our obligations due to causes beyond our reasonable control.
10.10 We can transfer our rights and obligations under these Terms of Use to any person or entity without your consent. We can also use an agent or subcontractor to perform our responsibilities.
10.11 You agree to provide us with the information relating to you or your use of the Now One Box Services and/or the Now One Box we reasonably require:
(a) to help us in complying with applicable law, regulations and codes of practice; and to report to any governmental or regulatory authority regarding such compliance; and
(b) to assess whether or not you have complied, are complying and will be able to continue to comply with all obligations under these Terms of Use.
10.12 The English version of these Terms of Use shall prevail over its Chinese version (if any) which is provided for reference purposes only.

In these Terms of Use:
Apps mean the Pre-installed Apps and the Authorised Apps.
Authorised App means an application which is made available to you via our app store (when available) for download and installation in the Now One Box.
Content means the Now One Box Content and Customer Content.
Contract means the contract between you and us in respect of the use of the Now TV services which is made up of: (i) the Now TV Terms and Conditions (as amended by us from time to time), (ii) the Now TV Service Guide, (iii) your application for the Now TV services and (iv) the Now TV Services Menus.
Customer Content means any data, information, images, graphics, video and/or audio content, applications, downloadable files or other multimedia content which you access by connecting a compatible USB drive or hard disk drive to the Now One Box and using the Media Manager application in the Now One Box to view such content.
Hong Kong means the Hong Kong Special Administrative Region of the People’s Republic of China. Now One Box includes without limitation the Now One Box, remote control handset, power supply unit and/or cable supplied by us for use of the Now One Box.
Now One Box Content means any data, information, images, graphics, video and/or audio content, applications, downloadable files or other multimedia content that can be accessed using the Now One Box Services, excluding the Customer Content.
Now One Box Services means all services which you may access through the Now One Box including without limitation the services accessed through the Apps; but excluding the Now TV services.
Now TV services means the television programme services and other services you are authorised to access from time to time on our television service, Now TV.
Personal Data has the same meaning given to it in the Personal Data (Privacy) Ordinance (Chapter 486, the Laws of Hong Kong).
PIN means a personal identification number issued by us to you for your access to the Now One Box Services.
Pre-installed App means an application that has been downloaded and installed by us in the Now One Box before your rental or purchase of the Now One Box.
Premises mean the place where the Now One Box is installed and used from time to time.
System Software means the media platforms, software, programmes and/or applications in the Now One Box which are required for the provision of the Now One Box Services, which have been preloaded and preinstalled by us or on our behalf, in the Now One Box.
We or us mean PCCW Media Limited.
You means the customer who purchases or rents the Now One Box.

Upgrade to HD/4K Terms & Conditions

1. HD/4K content is only available to the customers who have successfully subscribed to the HD/4K connection service and subscribed to the designated HD/4K version of the channels or channel packs. Customers can view the HD/4K version of the channels that they have subscribed to (where available). Please also note that only designated channels and programmes are available in 4K versions and some are not available for viewing on Now Player.

The following channels are currently available in HD:

CH102 CH105 CH108 CH111 CH112 CH113 CH114 CH115
CH116 CH133 CH138 CH139 CH155 CH156 CH208 CH209
CH210 CH211 CH212 CH213 CH215 CH216 CH220 CH221
CH223 CH316 CH320 CH330 CH331 CH332 CH333 CH440
CH443 CH460 CH502 CH510 CH512 CH517 CH525 CH526
CH527 CH528 CH529 CH541 CH542 CH620 CH621 CH622
CH623 CH624 CH625 CH626 CH630 CH631 CH632 CH633
CH634 CH635 CH636 CH637 CH638 CH639 CH640 CH642
CH643 CH644 CH645 CH646 CH668 CH674 CH679 CH680
CH681 CH683 CH684 CH713 CH714 CH901 CH903

The following channel is currently available in 4K: CH611.

2. The number of these HD/4K channels may be adjusted from time to time. Please refer to nowtv.now.com/terms-and-conditions or contact us for the latest information.

3. Customer can terminate his/her HD/4K connection service subscription before the end of the commitment period by giving at least 30 days’ prior written notice to us but he/she has to pay early termination charges equivalent to the remaining charges payable under such plan for the period from the date of termination up to the expiry of the commitment period.

4. If you have subscribed to the HD or 4K connection service, please note that the picture quality of certain programmes on the Now TV services will be affected by many factors including the network coverage, quality of the content provided by third parties, the specification of Now TV equipment, your mobile devices, equipment and your network bandwidth.

5. You will not be able to use the Now TV set-top box to view Now TV 4K content if:
(i) your Now TV set-top box does not support 4K connection service
(ii) the installation address of your Now TV set-top box does not have HKT ¬fibre network coverage;
(iii) the devices to which you connect the Now TV set-top box does not have the necessary specifications to support viewing of 4K content (Please refer to nowtv.now.com/support/ or contact us for the latest information);
(iv) the channels or programmes to which you subscribe to are not available in 4K versions; or
(v) you do not subscribe to our 4K connection service.

6. You will not be able to use the Now Player website/ App (iOS & Android) to view Now TV 4K content if:
(i) the mobile devices, equipment or network bandwidth does not have the necessary specifications to support viewing of 4K content (Please refer to nowtv.now.com/support/ or contact us for the latest information);
(ii) the channels or programmes to which you subscribe to are not available in 4K versions;
(iii) the 4K versions of channels or programmes to which you subscribe to are not available for viewing on Now Player; or
(iv) you do not subscribe to our 4K connection service.
The quality of video is subject to your network conditions.

TV Recording Service Terms and Conditions

All users of the TV Recording Service (the “Service”) must read and accept the following TV Recording Service Terms and Conditions (these “Terms and Conditions”) before using such service. By using the Service, you are deemed to have agreed to be bound by these Terms and Conditions.

Unless otherwise defined, capitalised terms used in these Terms and Conditions shall have the meanings set forth in the Now TV Terms and Conditions (available at http://nowtv.now.com/terms-and-conditions?&lang=en)

A. Hardware Requirement

D. General

The English version of these terms and conditions shall prevail over the Chinese version, which is provided for information purposes only.

Now Record Service Terms and Conditions

All users of the Now Record Service must read and accept the following Now Record Service Terms and Conditions before using such service. By using the Now Record Service, you are deemed to have agreed to be bound by these Terms and Conditions.

A. Registration

1. Upon registration for the Now Record service, you can make requests to record certain programmes on selected channels on Now TV (i) by using your Now TV set top box remote control; or (ii) through the Now TV Guide app.
2. You are entitled to use the Now Record service to make requests to record a programme on Now TV only if you subscribe to the specified channel(s) on Now TV. Upon the termination of your subscription to such channel(s), you shall no longer be entitled to use the Now Record service to record programmes from such channel(s).

B. The Now Record Service

1. For the “Schedule Record” application, you must make your recording request before the start of your programme and no earlier than 7 days before the date and time of the programme listed in the Now TV electronic programme guide.
2. You can make a request by selecting the programme from the programme grid displayed in the “Schedule” or by choosing the “Record” application. Once a recording request is made, it cannot be cancelled.
3. Once you send a recording request, the Now Record service will search for the programme and then record the programme on the Now TV network server.
4. For the “Instant Record” application, selecting the “Record” function will record the programme that is being broadcast at the time of recording. The recording will stop at the end of the programme.
5. If a programme is cancelled or re-scheduled after a recording request is made, it will be highlighted as “Cancelled” under the “Playlist”.
6. The recorded programme will be stored in the Now TV server for up to 10 days and will be removed thereafter even if you have not viewed the programme.
7. If you pause your viewing of the recorded programme, you can resume your playback from where you paused if you resume viewing within 6 hours after the commencement of your playback. You can view a recorded programme by utilising applications such as “PLAY”, “PAUSE”, “FFD” and/or “REW”.
8. Please note that once the entire programme has been transmitted or when you press the “STOP” button, your viewing of such programme will cease immediately.
9. Please note that no refund of any subscription or viewing fees will be made to you under any circumstances (including when any programme is not transmitted or recorded or if its transmission or recording is interrupted or incomplete).
10. Channel switching cannot be done during the viewing of a programme. The recording and/or transmission of a programme may be interrupted at any time without any prior notice to you.

C. Access of Now Record Service through Now TV Guide app

1. You may also make requests to record programmes by accessing the Now Record Service via the Now TV Guide app. The Now TV Guide app is available for download from the Apple App Store or Google Play. You may only access the Now Record Service via the Now TV Guide app by logging in with your Now ID. For details on how to register for a Now ID, please visit http://nowplayer.now.com/signup.
2. All programmes recorded using the Now Record Service can only be viewed on Now TV through television sets and not on other devices (including any mobile phones or mobile devices).

D. General

1. PCCW Media Limited shall be entitled to amend the fees (if any) for the viewing and/or recording of any programme and/or amend these Terms and Conditions at anytime, without any prior notice to you. The updated version of these Terms and Conditions can be viewed at [http://nowtv.now.com/terms-and-conditions] or on the Now Record Service landing page accessed through your Now TV portal.
2. Please note that PCCW Media Limited will NOT be responsible or liable for any content, change of schedule in the transmission of any programme, any failure to record any programme in accordance with your request or any suspension, interruption or disruption of the Now Record Service.
3. The Now TV Terms and Conditions shall apply to your viewing and recording of all the programmes and content recorded using the Now Record Service and in the event of any inconsistency between these Terms and Conditions and the Now TV Terms and Conditions, these Terms and Conditions shall prevail to the extent of such inconsistency.
4. The English version of these Terms and Conditions shall prevail over the Chinese version, which is provided for information purposes only.

Terms of Use of this Site

1. These Terms and Conditions

(a) Please read these Terms and Conditions carefully as they apply to your use of this Internet site (“Site“). By using the Site, you agree to be bound by these Terms and Conditions.
(b) We technically operate the Site. However, we exercise no editorial control over much of the Content on the Site and in many cases, other persons provide the Content on the Site or operate parts of the Site or other Internet sites you may view or access through the Site (“Third Party Providers“).
(c) We may revise these Terms and Conditions from time to time by updating this posting. The revised terms will take effect when they are posted.

2. Registration

(a) You may be required to register with us in order to access certain parts of the Site (“Sub-Portal“). Where you are required to register:
(i) you must provide us with accurate, complete and updated registration information;
(ii) you must safeguard any user name and password which we provide to you; and
(iii) you authorise us to assume that any person using the Site with your user name and password is either you or is duly authorised to act for you.
(b) You acknowledge that your use of some Sub-Portals may be governed by additional terms and conditions. Where this is the case, you will be notified accordingly, and those additional terms and conditions:
(i) will apply to your use of such Sub-Portal in addition to these Terms and Conditions; and
(ii) will prevail over these Terms and Conditions to the extent of any inconsistency.

3. Services

(a) You acknowledge that we may, in our sole discretion and with or without notice:
(i) vary the Site or any part of the Site (including any Sub-Portal for which you are required to register); and
(ii) modify or discontinue this Site, any part of the Site and the services available on it.

4. Fees

(a) We reserve the right at any time to:
(i) charge fees; and
(ii) vary or amend the terms and conditions which cover such fees, for access to or use of all or some parts of the Site.
(b) The introduction of charges or amendments to terms and conditions referred to in Clause 4(a) will be treated as (at our sole discretion):
(i) amendments to these Terms and Conditions; or
(ii) the introduction of, or amendments to, terms and conditions which govern a Sub-Portal, and you will be notified and bound by those new or amended terms and conditions accordingly.

5. Site Content

(a) You acknowledge that Content on the Site is subject to copyright and possibly other intellectual property rights (“Intellectual Property Rights“). Unless you are expressly authorised by law, you must not yourself, or participate in or permit any other person, to, directly or indirectly:
(i) sell, reproduce, distribute, modify, display, publicly perform, prepare derivative works based on, repost or otherwise use any of the Content in any way for any public or commercial purpose without our prior written consent;
(ii) use any Content on any other web site or in a networked computer environment for any purpose;
(iii) reverse engineer any Content consisting of downloadable software; or
(iv) otherwise infringe the Intellectual Property Rights of any person in using the Site or any Content.
(b) Nothing you do on or in relation to the Site will transfer any Intellectual Property Rights to you or licence you to exercise any Intellectual Property Rights unless this is expressly stated.

6. Your Use of the Site

(a) You must not Post any Content that:
(i)  you do not have the right to post;
(ii) is defamatory or in contempt of any legal or other proceedings;
(iii) is misleading or deceptive;
(iv) incites hatred or discrimination against any group of persons being a group defined by reference to colour, race, sex, origin, nationality or ethnic or national origins;
(v) denounces religious or political beliefs;
(vi) includes religious or political material which is or is likely to be offensive;
(vii) is indecent, obscene, vulgar, pornographic, offensive or of doubtful propriety;
(viii) is of a menacing character;
(ix) is likely to cause annoyance, inconvenience or anxiety;
(x) is likely to encourage crime, public disorder, violence or hatred;
(xi) is likely to damage public health, safety or morals;
(xii) infringes any copyright, trade mark, patent or other intellectual property right of another person;
(xiii) contains any unsolicited or unauthorised advertising or promotional material;
(xiv) contains viruses or similar software or data which is designed to interrupt, destroy or limit the functionality of any computer software or hardware; or
(xv) impersonates any person or misrepresents your relationship with any person.
(b) You must not:
(i) disrupt or interfere with the Site or servers or other software, hardware or equipment connected to or via the Site;
(ii) violate any Applicable Law relating to your use of the Site; or
(iii) collect or store personal data about other users of the Site.

7. Other User Content

(a) The Site may contain Content uploaded, posted, emailed or otherwise electronically transmitted (“Posted“, and to “Post” shall be construed accordingly) by users of the Site, including you (“User Content“).
(b) We do not monitor or exercise editorial control over User Content. However, we reserve the right:
(i) to access or examine any User Content; and
(ii) at our discretion move, remove or disable access to User Content which we consider, in our sole opinion to breach any Applicable Law or to be otherwise unacceptable.
(c) In relation to any Content Posted by you, you grant us a perpetual, irrevocable, royalty-free licence throughout the world to use, reproduce, modify, adapt, publish, translate, sublicense, create derivate works from, incorporate in other works (whether electronic or not), distribute, perform and display such Content, whether in whole or in part.
(d) You acknowledge that we may remove Content Posted by you in accordance with any applicable guidelines, such as guidelines relating to period of storage or the maximum disc space which is allotted to you.

8. Third Party Providers

(a) You acknowledge that:
(i) parts of the Site; and
(ii) parts of the Content, are provided or maintained by Third Party Providers and not by us.
(b) Your correspondence or dealings with any Third Party Provider are solely between you and that Third Party Provider, and you agree that we will not be liable or responsible for any loss or damage of any sort incurred as the result of such dealings.

9. Links and Advertisements

(a) We have not reviewed all of the sites linked to the Site and are not responsible for the content or accuracy of any off-site pages or any other sites linked to the Site (including without limitation sites linked through advertisements or through any search engines).
(b) Some links which appear on the Site are automatically generated, and may be offensive or inappropriate to some people. The inclusion of any link does not imply that we endorse the linked site, and you use the links at your own risk.
(c) Your correspondence or dealings with, or participation in promotions of, advertisers on the Site are solely between you and such advertisers.
(d) We will not be liable or responsible for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of advertisements on the Site.

10. Personal Data and Cookies

(a) In using the Site you may give us “personal data” as defined in the Personal Data (Privacy) Ordinance. You have certain rights in this personal data. By using the Site you grant us the consent to use your personal data in accordance with our Privacy Policy Statement (available at http://www.pccw.com/privacy-statement/index.page?locale=en ).
(b) During your use of the Site, we may issue to and request from your computer blocks of data known as “cookies”. You must not alter any cookies sent to your computer from the Site and you must ensure that your computer sends correct and accurate cookies in response to any relevant request from the Site.
(c) We may use Third Party Providers (e.g. advertising company such as DoubleClick) to serve advertisements on the Site and other web sites. These Third Party Providers may use information (not including your name, address, email address or telephone number) about your visits to the Site and other web sites in order to measure advertising effectiveness and to provide advertisements about goods and services of interest to you. To find out more about the use of cookies and the information-gathering practices and opt-out procedures of DoubleClick, please go to www.google.com.hk/policies/privacy/.
(d) We may use web analytic service and tools provided by Third Party Providers (e.g. Google Analytics provided by Google, Inc.) on the Site to help us monitor and analyse visitor traffic, behaviour and statistics on the Site. To do so, Google Analytics mainly uses first-party cookies, which store non-personally identifiable information, to report to us on user interactions on the Site. For more details on Google Analytics, please visit www.google.com/analytics/. To find out how Google Analytics collects and processes data, please go to the site “How Google uses data when you use our partners’ sites or apps” located at www.google.com/policies/privacy/partners/.

11. The Use of the Site Is At Your Risk

(a) You use the Site at your risk. You must evaluate and bear all risks associated with the use of any Content, including reliance on the accuracy, completeness or usefulness of any Content. In particular, where information relating to companies, investments or securities is provided on or via the Site, such information is provided for information purposes only. You should seek your own independent advice with respect to any Content.
(b) We endeavour to provide a convenient and functional Site, but we do not guarantee that the Content will be error free or that the Site or the server that operates it are free of viruses or other harmful components.
(c) Although we will use reasonable endeavours to maintain the Content, we do not undertake to provide support or maintenance services for the Content. We urge you to keep backup copies of Content you Post to, maintain on or use with the Site.
(d) If your use of the Site results in the need for servicing or replacing property, material, equipment or data, we will not be responsible for such costs.
(e) Without limiting the above provisions, everything on the Site is provided to you “as is” and “as available” without warranty or condition of any kind, either expressed or implied, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We exclude all representations and warranties to the fullest extent permissible under any Applicable Law.
(f) If a jurisdiction does not allow the exclusion of implied warranties in accordance with Clause 11(e) but allows limitations of a certain maximum extent then we limit our warranties to that extent.

12. Limitation of Liability

(a) We will accept no liability whatsoever for any direct, incidental, consequential or indirect damages, loss or corruption of data, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings or any other loss resulting from your access to, reliance on, or use of, or inability to use the Site and the Content, whether based on warranty, contract, tort, negligence or any other legal theory, and whether or not we know of the possibility of such damage.
(b) If a jurisdiction does not allow the exclusion or limitation of liability in accordance with Clause 12(a) but allows a limitation of a certain maximum extent then our liability is limited to that extent.

13. Cancellation of Registration

(a) Where you are required to register with us, you may cancel such registration at any time by notifying us.
(b) We may cancel your registration if you do not visit the Site for an extended period of time, or if we reasonably believe that you have violated any Applicable Laws, acted inconsistently with the spirit of these Terms and Conditions, or have violated our rights or those of another party.
(c) When your registration is cancelled, you may no longer have access to Content on the Site (even if such Content was Posted by you, or is kept on or via, the Site by you), and we may delete such material.
(d) The provisions of these Terms and Conditions entitled “The Use of the Site Is At Your Risk” (Clause 11), “Limitation of Liability” (Clause 12) and “General Provisions” (Clause 15) will survive cancellation of your registration or termination of this registration.

14. Notices

(a) We will give you any necessary notices by posting them on the Site. You agree:
(i) to check the Site for notices; and
(ii) that you will be considered to have received a notice when it is made available to you by posting on the Site.

15. General Provisions

(a) If any part of these Terms and Conditions is held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect.
(b) These Terms and Conditions will be governed by the laws of Hong Kong. You irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong.
(c) You agree to defend, indemnify, and hold harmless us, our officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the Site or the Content or your breach of these Terms and Conditions.
(d) The English version of these Terms and Conditions shall prevail over any Chinese version (if any) which is provided for information purposes only.

16. Definitions

(a) “Applicable Law” in relation to any person, action or thing means the following in relation to that person, action or thing:
(i) any law, rule or regulation of any country (or political sub-division of a country);
(ii) any obligation under any licence in any country (or political sub-division of a country); and
(iii) any lawful and binding determination, decision or direction of a regulator in any country (or political sub-division of a country).
(b) “Content” includes things that you may see, read, hear, download or access on or via the Site (including but not limited to messages, data, software, images, photographs, illustrations, text, information, graphics, video content, audio content, applications, downloadable files, multimedia content and other content and materials).
(c) “Hong Kong” means the Hong Kong Special Administrative Region of the People’s Republic of China.
(d) “We” or “us” or “our” means PCCW Media Limited.

Adjustment to charges of equipment

Adjustment to charges for failure to return or any replacement or repair of, any equipment provided by PCCW Media Limited (including decoders).

With effect from June 9, 2016, the charges payable by customers who fail to return or require any replacement of, any equipment provided by PCCW Media Limited (including decoders) to receive the Now TV services, or for repair and maintenance of any such equipment, will be at the prevailing rates specified by PCCW Media Limited from time to time but such charges shall not exceed HK$1,000.

Soccer Fans Combo [Special Offer]

The offer is applicable to selected new customers who successfully online subscribe to $298 Soccer Fans Combo with 12 months commitment, can select one of the premium. Customers need to pay HD/SD connection Fee, HD service is available only to Now TV HD customers subscribing to designated channels/pack and paying the monthly HD Connection fee. HD Connection Service is available to customers whose Now TV installation address falls within HD coverage.

Now TV will broadcast all Premier League matches in Hong Kong exclusively on pay TV for the seasons of 2022/23 to 2024/25, designated matches will be delivered in 4K per season. Customers must subscribe to the 4K connection service in order to view the 4K version of the channels that they have subscribed (including matches in 4K resolution). In respect of the 2022/2023 season of the LaLiga, Now TV will broadcast the matches that are provided by beIN SPORTS. Details of dates and times of matches will be announced by the event organizer in due course. UEFA Champions League, UEFA Europa League, UEFA Europa Conference League, Serie A, Ligue 1 are provided by beIN SPORTS. All program content and matches are subject to cancellation and/or suspension by the rights holders and/or event organizers. Dates and times of all matches and sporting events may be subject to change from time to time so please refer to official announcements by the rights holders and event organizers for the latest information. Please note that PCCW Media Limited cannot guarantee the continued availability of the channels, programmes and services on the Now TV service for the entire duration of your Now TV subscription; and it shall not be liable for any unavailability or delay in the broadcast, of any matches and/or programming. The channel line-up and programming on the Now TV service; and hours of broadcast of any program or channel are subject to change from time to time.

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STEM and Entertainment Combo [Special Offer]  

The offer is applicable to selected new customers who successfully online subscribe to $108 STEM and Entertainment Combo / STEM and Movie Pack 2 Combo  with 12 months commitment. Customers need to pay HD/SD connection Fee, HD service is available only to Now TV HD customers subscribing to designated channels/pack and paying the monthly HD Connection fee. HD Connection Service is available to customers whose Now TV installation address falls within HD coverage. All educational toys are non-exchangeable and non-refundable, and cannot be exchanged for cash, other products/services or any other items. Limited time offer. Terms and conditions apply.

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STEM and Movie Pack 2 Combo [Special Offer]

The offer is applicable to selected new customers who successfully online subscribe to $108 STEM and Entertainment Combo / STEM and Movie Pack 2 Combo with 12 months commitment. Customers need to pay HD/SD connection Fee, HD service is available only to Now TV HD customers subscribing to designated channels/pack and paying the monthly HD Connection fee. HD Connection Service is available to customers whose Now TV installation address falls within HD coverage. All educational toys are non-exchangeable and non-refundable, and cannot be exchanged for cash, other products/services or any other items. Limited time offer. Terms and conditions apply.

Now TV Service Guide

You may review our service guide here.

Onsite Equipment Collection Service Fee:
Customers can choose to return their Now TV service equipment to our designated service centres or request for onsite collection of the service equipment from their Now TV installation address by our staff, upon termination of their Now TV subscriptions. Please note that a service fee of HK$300 will be charged for onsite collection of service equipment.

(With effective from 6th June, 2022)