To ensure that we continue to deliver the service you expect, please check that your contact information is up to date. You can check or amend it at “My Account” > “Profile“.
If you have logged into your account when using this Live Chat, please ensure you logout from your account immediately after every Live Chat session for security reasons. To facilitate our handling of your enquiries, your personal data or information may be required and your conversation with us through the live chat will be recorded. Any personal data or information provided by you or collected by us during the live chat, is collected, used and retained, all in accordance with the requirements of the Personal Data (Privacy) Ordinance and the Privacy Policy Statement of PCCW Media Limited (which can be viewed at http://www.pccw.com/legal/privacy.html) for the purposes of processing and handling your enquiries and service subscriptions, general customer service and quality management. You may decide at your own discretion whether to provide your personal data or information but your failure in providing such the same will cause us to be unable to process your enquiries. Request for access to or correction of your personal data can be made by contacting the Privacy Compliance Officer by writing to GPO Box 9872, GPO, Hong Kong or sending an email to privacy@pccw.com (please specify “Now Player – Live Chat”).
