How to reboot
Reboot by pressing the power button located at the back of your set top.

Select an Error Code

Step 1
Reconnect the broadband cable
Step 2
Re-plug the modem power and wait till the lights turn on
Step 3
Restart the TV Box

*Please ensure the modem is supplied by HKT. Modem and internet service from other providers do not support Now TV.
 
If problem persists, please contact our Customer Service Hotline at 1833 888.

Please ensure your Now TV subscription is active, then enter the correct activation code
(The first 4 digits of Registered customer’s HKID/ Passport number). Press “Activate” or “Retry Activation” to try again.

If the problem persists, please contact our Customer Service hotline at 1833 888.

Step 1
Go to “Home” > “Settings” > “Android TV Box Settings” > “Network & Internet”

Step 2
Select a Wi-Fi network and key in your password

If the problem persists, please check with your network provider.

Watch Tutorial Video

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