Now TV 4K Content

You need to:

• Have Now TV line served by HKT fibre network
• Install a Now One 4K UHD All-in-One Set Top Box or Now H1 Smart Box
• Subscribe to the 4K Connection Service
• Subscribe to 4K content
• Have a 4K TV or device that supports HDCP 2.2 and HDMI 2.0

You need to:

• Subscribe to the 4K Connection Service
• Subscribe to 4K content that is supported on Now Player
• Use a mobile data network or a LAN/Wi-Fi network that meets the minimum bandwidth requirements (25 Mbps) to enjoy an optimal viewing experience

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Now Player website:

• A PC with a Windows 10 operating system that supports High Efficiency Video Coding (H.265), has an HEVC video extension installed and uses the Microsoft Edge browser (Chromium version) to play the 4K content. Please also use a TV set or computer monitor with 4K display resolution.

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Now Player app (mobile or tablet):

• Android: Designated mobile handset with 4K video playback capability. (4K video streaming varies significantly between handset models)
• iOS: There are no Apple mobile or tablet devices equipped with 4K screen yet, hence the iOS version of mobile app does not support 4K playback on Apple mobile or tablet devices.

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Cast screen function:

• Chromecast: Please use a device with Chromecast that supports High Efficiency Video Coding (H.265) to cast the content to a TV set or computer monitor with 4K display resolution.
• AirPlay: Please use your Apple device to cast the content to a Apple TV 4K or AirPlay-2-compatible 4K TV. Please go to Apple website for more details.

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The stability and quality of video streaming depends on and will be affected by the condition of the devices, the internet bandwidths and internet connection speed, device compatibility and various factors. The quality of the video may change as you watch subject to your network conditions.

• 4K is an overarching term to describe visual resolution technology that offers more pixels than Full HD.
• 4K resolution is 3,840 x 2,160 and the number of pixels is four times that of Full HD, so picture quality is much better.
  
• 4K quality delivered by Now One and Now H1 is 4K Ultra HD (4K UHD), a much higher standard. As well as providing 3,840 x 2,160 resolution, it needs to comply with the HDMI 2.0 and HDCP 2.2 standards. HDMI 1.x only supports 4K@25/30Hz, but HDMI 2.0 supports up to 4K@ 50/60Hz, thereby improving picture quality for fast-motion video. HDCP 2.2 is a technology designed to prevent illegal copying of 4K UHD content. Now One and Now H1 are HDMI 2.0 and HDCP 2.2 certified.

4K Ultra HD content from channels and VODs requires a copy protection standard called “HDCP 2.2”. In order to view this content in 4K Ultra HD, your Now One must be plugged into an “HDCP 2.2” compatible HDMI® port. Different TVs will have different configurations, and some will label the correct HDMI® port, but it’s a good idea to refer to your TV owner’s manual. Not all content requires HDCP 2.2, however, and you can enjoy some specific 4K Ultra HD content from Now TV channels and VODs without this restriction.

You can check with your TV manufacturer if your 4K TV supports HDCP 2.2.

Whenever available, you can watch 4K quality videos from your downloaded apps via your Wi-Fi connection*.

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You can subscribe to a Now TV 4K plan for our 4K content. We currently offer a range of 4K content including sports, documentaries, dramas and general entertainment. We will continue to expand our offerings.

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To stream Now TV 4K content requires a fast internet connection. To ensure our 4K quality, you need to have a Now TV line served by high-speed broadband (PON).

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*Now TV customers subscribing to a designated HKT’s Home Wi-Fi Service plan can enjoy the service directly via broadband connection, without Wi-Fi set-up.