Other Bill Enquiries

Yes. If you are a Now TV service customer only, we will resume service promptly, once you settle the overdue Now TV service bill.

Now TV service relies on NETVIGATOR broadband connectivity. Please settle your NETVIGATOR broadband bill so that we can resume broadband and Now TV service without delay.

The service reconnection fee to resume Now TV service is $100. The service reconnection fee for resuming Now TV ($100) and NETVIGATOR broadband ($200) together would be $300.

Once service is suspended as a result of Now TV and/or NETVIGATOR broadband non-payment, neither free nor paid channels will be available.

TV billing only shows Now TV charges.

Yes, you can use different credit cards for Now TV and NETVIGATOR broadband. The default setting is to register the same credit card for both NETVIGATOR broadband and Now TV service, so you will need to call Now TV Customer Service Hotline 1833 888 to make the change.

Yes, although you will need to pre-pay a certain amount for cash payment purpose.

You must provide a valid email address to receive an electronic bill. Alternatively, if you do not have an email account, you can receive a paper bill by paying $5 per bill.

Pro-rata billing will be applied to your channel/program subscription, such that the first month’s bill will arrange pro-rata charges relating to your channel/program subscription date according to your bill cycle start date and monthly subscription or term plan charges.

Pro-rata billing will be applied to your channel/program subscription, such that the first month’s bill will arrange pro-rata charges relating to your channel/program subscription date according to your bill cycle start date and monthly subscription or term plan charges.

New bill settings will be updated in your account the day after receipt of the change request. However, the changes will become effective from your next monthly bill, if your request is submitted five or fewer calendar days before the bill issue date.

Yes, you can change TV bill language display onscreen. Paper or email bills are available only in English.

The TV bill is for your reference only, while the final bill (email/paper) will prevail. If you find incorrect charges on your email/paper bill, please call Now TV Customer Service Hotline 1833 888 or email us for assistance.

Login to Now ID, enter the “Bill” section and you can check the last 3 bills under “View My Bill”.

New credit card information will be updated in your account the day after receipt of the change request. However, the change will become effective from your next monthly bill, if your request is submitted five calendar days or less before the bill issue date.

You can view up to three months’ bills on TV.

Yes, you can check such bill charges onscreen. New channel/program subscriptions (unbilled charges) will be shown on your current bill around two days after the channel/program subscription date.