How to reboot

Reboot the set-top box by pressing the Power button located at the back of your set top box

Select an Error Code

Step 1
Switch off the modem and set top box

Step 2
Reconnect the broadband cable into the square socket of the modem

Step 3
Unplug the power cord from the modem

Step 4
Re-plug the modem power in 15 seconds; and wait for the lights to turn on. (around 2 – 3 minutes)

Step 5
Reboot the set top box by pressing the Power button located at the back of your set top box

Step 1
Reboot your set top box by pressing the Power button located at the back of your set top box

Step 2
Enter your service activation code. (First 4 digits of Registered customer’s HKID/Passport number)

Step 1
Ensure your modem is switched on and the cable from modem to set top box is properly connected

Step 2
Reboot your set top box by pressing the Power button located at the back of your set top box

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